Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Driver Helper
Summers Logistics Solutions LLC
Richmond
01.2021 - Current
Provided excellent customer service by answering questions about products or services offered by company.
Inspected vehicles for mechanical safety issues prior to operation.
Secured items in truck by strapping over protective padding.
Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Communicated with dispatching regarding changes to routes, deliveries and orders.
Used scanners to track parcel information, condition or receipt.
Cashier
The Home Depot
06.2019 - 01.2021
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Helped customers find specific products, answered questions, and offered product advice.
Answered phone calls to assist customers with questions and orders.
Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Conducted price checks for special orders or discounts as requested by customers.
Helped with purchases and signed customers up for rewards program.
Sales Associate
Hibbits Sporting Goods
10.2016 - 01.2018
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Placed special orders or called other stores to find desired items.
Tracked sales performance metrics to identify trends in market place.
Attended weekly team meetings to review performance goals and objectives.
Processed credit card transactions quickly and securely.
Prepared merchandise for purchase or rental.
Greeted customers and provided exceptional customer service.