Mekia Reed
Edwards,MS
Summary
Skilled in mobility support and exceptional customer relations, I enhanced passenger satisfaction and safety as a Transit Bus Operator at MV (jatran) and provided compassionate care at Primecare Home Care Services. Leveraging strong route navigation and interpersonal skills, I consistently improved operational efficiency and fostered positive relationships, contributing significantly to service excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
MV (jatran)
Jackson, MS
12.2015 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
- Promoted public transit usage within the community through participation in outreach events and educational initiatives.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
- Accepted and processed fares.
- Transported customers to and from Location.
- Contributed to continuous improvement efforts by participating in training sessions, workshops, or seminars relevant to the transit industry.
- Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.
- Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
- Supported emergency response efforts during natural disasters or other crises by coordinating closely with local authorities as needed.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Collaborated with fellow operators to optimize schedules and reduce gaps in service coverage.
- Identified potential areas for improvement within daily operations based on personal observation or feedback from passengers.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Kept accurate logs of travel time data for use in refining scheduling algorithms and improving on-time performance across all routes.
- Maintained clean and neat shuttle for passenger comfort.
- Streamlined communication between dispatchers and drivers, improving overall system effectiveness during peak travel times.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Provided information about routes, destinations and timelines to inform passengers.
- Followed company policies and procedures and maintained compliance with standards.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Followed all relevant schedules for routes and arrivals.
- Inspected bus for any mechanical issues before departure.
- Aided passengers with disabilities or special needs.
- Operated large vehicles in difficult urban and rural conditions.
- Developed and maintained positive relationships with passengers and other drivers.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Calculated and collected fares from passengers.
- Assisted passengers with inquiries and requests during trips.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Fostered safe bus environment by enforcing rules of conduct for passengers.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Diffused potential passenger disputes with fairness and professionalism.
- Inventoried bus emergency and first aid supplies and equipment.
- Verified cleanliness and tidiness of bus through regular cleaning.
CNA
Primecare Home Care Services
Jackson, MS
08.2006 - 11.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of Number+ residents under long-term care.
Certified Teacher Assistant
Jackson Public School District
Jackson, MS
08.2004 - 05.2006
- Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing student engagement and understanding.
- Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
- Managed classroom behavior effectively by implementing consistent consequences and reinforcing positive behaviors.
- Implemented differentiated instruction techniques to address diverse learning needs and ensure individual student success.
- Contributed to school-wide initiatives focused on improving student achievement levels, participating in data-driven decision-making processes, and collaborating on team-based projects.
- Supported the integration of technology into the curriculum by assisting with the implementation of digital tools such as online quizzes and educational websites.
- Provided timely feedback on assignments, enabling students to improve their understanding of course material and overall performance.
- Served as a mentor for new teacher assistants, sharing best practices and offering guidance on classroom management strategies.
- Enhanced student comprehension by utilizing visual aids, real-world examples, and hands-on activities.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching skills.
- Coordinated with parents and teachers to discuss student progress and address concerns.
- Improved classroom management with introduction of positive behavior support strategies.
Education
Associate Of Applied Arts -
Hinds Community College
Raymond, MS12.2003
Diploma -
Provine High School
Jackson, MS05.2000
Skills
- Accident reporting
- Wheelchair securement
- Traffic laws compliance
- Inclement weather driving
- Passenger transportation
- Customer relations skills
- Mobility support
- Safety-focused
- Route Navigation
- Vehicle inspections
- Fare collection
- Clean MVR
- Commercial driving
Certification
CDLS,CNA
Timeline
Transit Bus Operator
MV (jatran)
12.2015 - Current
CNA
Primecare Home Care Services
08.2006 - 11.2015
Certified Teacher Assistant
Jackson Public School District
08.2004 - 05.2006
Associate Of Applied Arts -
Hinds Community College
Diploma -
Provine High School