Retail Sales Associate (New York University Bookstore)
Follett Corporation
New York, NY
10.2022 - 03.2025
Supported merchandising and customer service functions across the bookstore
Assisted customers on the sales floor through routine supervision, ensuring product availability and prompt support
Managed stockroom operations such as inventory processing and receiving, documenting inventory data, sensoring, fitting room maintenance, generating labels, pick and pack, damage inspection, and back stocking
Analyzed customer feedback to improve service offerings
Maintained BOH quality and utilized FIFO to ensure accuracy of inventory records
Part-Time Event Specialist
Advantage Solutions
Brooklyn, NY
07.2020 - 08.2022
Orchestrated promotional events at BJ's Wholesale Club to drive interest and engagement in various food products
Analyzed post-event data in order to measure success metrics such as attendance numbers or ROI generated
Performed regular maintenance checks on demonstration equipment and ensured it was up-to-date with latest technology advancements
Conducted surveys with customers to understand their needs and wants related to the product
Attended trade shows and other marketing events where products were showcased and promoted
Pantry Assistant/Boutique Clerk
The Campaign Against Hunger
Brooklyn, NY
09.2018 - 05.2020
Recorded customer activity through the boutique's POS system, maintaining efficiency and monitoring discrepancies in transactions
Promoted the pantry's points system to prospective customers, resulting in 20% boost in new clientele
Inspected equipment regularly for proper functioning and safety compliance
Streamlined productivity through weekly sales reports, increased usage of the pantry's customer database, and managed cash room operations through G4S
Cashier/Service Associate
Rite Aid
Brooklyn, NY
02.2016 - 07.2018
Organized seasonal displays to promote new products
Assisted in cash handling, stockroom maintenance, and advertising the company's rewards program to expand customer retention
Significantly increased rewards program sign ups using the GWP incentive, resulting in 30% increase within a year of employment
Established strong rapport among consumers by relying on personalized customer service methods
Encouraged frequent collaboration on store activities with other staff members
Education
BA - Film - Screenwriting
Brooklyn College, CUNY
06.2022
AS - Media Arts
Kingsborough Community College, CUNY
08.2018
Skills
Customer relations
Operations
Data entry
Communication
Troubleshooting
Adaptability
Timeline
Retail Sales Associate (New York University Bookstore)
Campbellsville University Bookstore Representative at Barnes & Noble CollegeCampbellsville University Bookstore Representative at Barnes & Noble College