Mekinzee Marcoe
Scottsbluff,NE
Summary
Poised, personable, customer-driven professional with dynamic safety and service skills. Highly effective in diffusing unsatisfied customer situations and working well alongside team members. Known for excellent customer service and a warm welcoming attitude.
Overview
6
6
years of professional experience
Work History
Server
Applebee's Grill + Bar
08.2022 - Current
- Greeted guests within a timely fashion of two minutes or less and provided them with warm welcome to the establishment.
- Assisted in training new hires, providing guidance on restaurant standards and best practices to keep guests comfortable.
- .Cared for roughly 80 guests per shift and ensured they all received excellent service and never left unhappy
- Resolved customer complaints promptly and professionally to maintain positive reputation and keep my guests satisfied.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Answered customers' questions, recommended items, and upsold whenever possible to increase sales.
- Checked in on all of my tables 3-4 throughout their dining experience to ensure everything was up to standard.
- Created welcoming conversation with guests to help them feel less like a customer and more like a friend while dining with me.
Cleaner
Family Business
01.2018 - Current
- Increased customer satisfaction by ensuring that all services provided consistently went above and beyond customer expectations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid close attention to detail during all tasks performed.
- Showcased adaptability in adjusting work schedules according to changing demands from clients.
Youth Leader Volunteer
Scottsbluff County 4-h
04.2020 - 08.2023
- Coordinated and managed club meetings for members of the group.
- Coordinated fundraising efforts in order to secure necessary funding to keep the program running
- Contributed to a positive atmosphere by fostering open communication between participants, parents, and staff members.
- Supported the development of social skills and self-esteem in young participants
- Cared for and watched over all group members ensuring everyone was safe while still maintaining a fun atmosphere.
Education
Associate of Science - Surgical Technology
Western Nebraska Community College
Scottsbluff, NE08.2025
Skills
- Team Player
- Professional Appearance
- Reliable and Responsible
- Hospitality service expertise
- Transactions and Cash Handling
- Time Management
- Flexible and Adaptable
- Warm and Friendly
- Service prioritization
- Guest Engagement
Timeline
Server
Applebee's Grill + Bar
08.2022 - Current
Youth Leader Volunteer
Scottsbluff County 4-h
04.2020 - 08.2023
Cleaner
Family Business
01.2018 - Current
Associate of Science - Surgical Technology
Western Nebraska Community College