MELANIE HAMBLIN

• Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
• Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
• Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
• Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
• Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.

• Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
• Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
• Trained new team members on company guidelines and best practices for exceptional customer service delivery.
• Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
• Assisted in the development of comprehensive training materials for new hires, promoting a consistent approach to handling customer queries.

• Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
• Coordinated workflow based on stat, schedule, or routine needs.
• Mentored newly hired medical personnel in phlebotomy techniques and protocols.
• Prepared and packaged specimens for courier transport.
• Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
• Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
• Identified best veins for blood draws and intravenous lines, avoiding unnecessary pokes.
• Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
• Employed heel and finger stick methods to obtain blood from capillaries.
• Maintained fully-stocked phlebotomy cart, carrier and station.

• 125+ Satisfactory hours of clinical rotation at Rockledge Regional Medical Center - Outpatient Lab. (Hired directly by department head after first week of clinical rotation.)
• 100+ Successful Venipunctures collections.
• 25+ Successful Capillary collections.
• Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
• Educated on proper biohazard handling.
• HIV/Aids trained.

(Court Reporting scheduling agency dedicated to providing prompt, professional and courteous legal stenography services across Florida.)

• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Managed, scheduled and coordinated office functions and activities for employees.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Used judgment and initiative in handling confidential matters and requests.
• Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
• Engaged in face to face and phone conversations with 5-10 clients on a daily basis.
• Monitored office inventory to maintain supply levels.
• Traveled to various cities to participate in conferences and lectures to better our company and expand our client list.