Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melani Nelson

Edwardsburg, MI,,MI

Summary

Positive, reliable, and proactive individual with strong understanding of customer service and team leadership. Possesses skills in managing staff, overseeing daily operations, and ensuring high level of customer satisfaction. Committed to enhancing store performance and creating positive shopping experience.

Overview

3
3
years of professional experience

Work History

Front End Supervisor

Martins Supermarkets
11.2022 - Current
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.

Trading Post Area Director

LaSalle BSA Council
06.2024 - 07.2024
  • Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
  • Implemented efficient inventory management systems that reduced waste while ensuring optimal product availability at all times.
  • Improved customer satisfaction ratings by reinforcing a customer-centric approach within the area teams.
  • Planned sequence of operations and established schedule.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Tracked hours and inventory usage, and prepared associated reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

High School Diploma -

Edwardsburg High School
Edwardsburg, MI
06-2023

Associate of Arts - General Studies

Southwestern Michigan College
Dowagiac, MI
05-2027

Skills

  • Customer service
  • Problem-solving skills
  • Cash register operation
  • Workflow management
  • Opening and closing procedures
  • Complaint resolution
  • Time management
  • Staff management
  • Staff supervision
  • Cash handling
  • Accurate money handling
  • Relationship building and management

Languages

English
Native or Bilingual

Timeline

Trading Post Area Director

LaSalle BSA Council
06.2024 - 07.2024

Front End Supervisor

Martins Supermarkets
11.2022 - Current

High School Diploma -

Edwardsburg High School

Associate of Arts - General Studies

Southwestern Michigan College

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Melani Nelson