Melanie Aguilar
Eagle Pass
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Appointment Scheduler
Kramer portraits
Red Bank
08.2024 - Current
- Adhered to organizational policies and procedures related to appointment scheduling.
- Conducted outbound calls to remind patients of upcoming appointments.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Managed a high volume of emails related to appointment scheduling requests.
- Attended weekly team meetings to review performance goals and objectives.
- Tracked sales performance metrics to identify trends in market place.
Customer Service Representative
SSG
Ohio City
12.2023 - 12.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
Assistant Manager
Golden Rush Gameroom
Eagle Pass
11.2022 - 12.2023
- Resolved customer complaints and payout errors.
- Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
- Maintained accurate records of cash supply transfers in alignment with regulatory requirements.
- Monitored card counting and suspicious behavior to proactively mitigate cheating.
Appointment Setter
Graven Austin & Drake
Eagle Pass
07.2021 - 12.2023
- Scheduled and confirmed appointments.
- Made phone calls and sent emails to establish leads.
- Called no shows and cancellations to reschedule.
- Scheduled appointments and maintained and updated appointment calendars.
Housekeeper
Days Inn Hotel
Del Rio
05.2022 - 11.2022
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Education
Certificate - Tax Preparer
University Accounting
Salt Lake City, UT01-2025
Skills
- Operations Management
- Business Development
- Project Management
- Strategic Planning
- Business Planning
- Sales Strategies
- Sales and Marketing
- Money Handling
- Hiring and Training
- Sales Monitoring
- Employee Scheduling
Timeline
Appointment Scheduler
Kramer portraits
08.2024 - Current
Customer Service Representative
SSG
12.2023 - 12.2024
Assistant Manager
Golden Rush Gameroom
11.2022 - 12.2023
Housekeeper
Days Inn Hotel
05.2022 - 11.2022
Appointment Setter
Graven Austin & Drake
07.2021 - 12.2023
Certificate - Tax Preparer
University Accounting