Dynamic professional with a strong background in customer service and team collaboration. Recognized for attention to detail and effective communication skills, contributing to improved customer satisfaction and streamlined operations.
Work History
Merchandising Manager
11 Months
American Eagle Outfitters, Inc | 11.2025 - Current
Lead and support team members during daily operations, ensuring tasks are completed efficiently and store standards are maintained.
Communicate clearly and professionally with customers, coworkers, and management while handling multiple responsibilities in a fast-paced environment.
Remain calm and focused when dealing with difficult situations, customer concerns, and unexpected problems, using good judgment to find solutions.
Organize priorities, delegate tasks, and pay close attention to details while managing the sales floor and assisting with daily store operations.
Managed inventory levels, ensuring timely replenishment of best-selling items to maximize sales opportunities.
Senior Brand Ambassador
6 Months
American Eagle Outfitters, Inc | 05.2025 - 11.2025
Trained new staff on product knowledge and customer service best practices to ensure consistency.
Developed and executed promotional events to enhance brand visibility and customer engagement.
Communicate effectively with customers, coworkers, and management to ensure smooth daily operations and a positive store environment.
Assist with leading the sales floor while supporting team members
Brand Ambassador
2 Years
American Eagle Outfitters, Inc | 05.2023 - 05.2025
Executed promotional events and activities, driving brand awareness and customer engagement in-store.
Engaged customers through product knowledge and brand storytelling to enhance shopping experience.
Collaborated with team members to create visually appealing merchandise displays that attracted customer attention.
Provided feedback on customer preferences and trends to inform inventory management decisions.
Education
Bachelor of Science - Criminal Justice
Fairleigh Dickinson University | Madison, NJ | 05.2029