Melanie Andrade

I used to work in my family Deli couples years ago before arrive in this country, I know everything about costumer service.

• Managed multiple tasks simultaneously while remaining calm under pressure, delivering an enjoyable dining experience for guests even during peak hours.
• Greeted arriving guests warmly at the door while managing waitlists effectively during peak hours.
• Received consistent positive feedback from guests for exceptional service, contributing to repeat business.
• Facilitated smooth communication between front-of-house and back-of-house teams during busy shifts for optimal teamwork and productivity.
• Handled guest complaints professionally and promptly, ensuring a satisfactory resolution for all parties involved.
• Assisted in training new serving staff members, improving overall team performance and cohesiveness.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high-quality dining experiences.
• Completed accurate cash handling and end-of-shift reconciliation procedures, minimizing discrepancies in financial records.
• Contributed to increased daily sales with effective upselling techniques and menu knowledge.

• Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
• Maintained clean and organized job sites, contributing to a safe working environment for all employees.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Worked independently in fast-paced environment while meeting productivity and quality expectations.
• Gathered and disposed of worksite debris to remove safety hazards.
• Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
• Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
• Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
• Assisted with basic carpentry work such as installing wooden floors and crown molding.
• Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
• Operated power equipment to move materials and promote job efficiency.
• Assisted with successful, time-sensitive renovations of various structures.
• Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
• Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.

• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Improved patient well-being by providing compassionate and attentive personal care.
• Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Provided mobility assistance such as walking and regular exercising.

• Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
• Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
• Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
• Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
• Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
• Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.