Melanie Bautista
Mission
Summary
Dynamic professional with extensive experience in customer service and child care management at Tru Fit. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Proficient in cash handling and upselling, consistently achieving positive outcomes while fostering team collaboration and maintaining a welcoming environment.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Front Desk Receptionist
Tru Fit
Mission
06.2021 - Current
- Handled incoming calls and provided information about services and membership options.
- Greeted guests warmly and provided check-in assistance.
- Addressed guest inquiries and resolved issues promptly.
- Processed payments and maintained accurate billing records.
- Assisted with scheduling appointments for clients and visitors.
Child Care Supervisor
Tru Fit Athletic Club
Mission
06.2021 - Current
- Managed daily operations of child care facility, including child check-in/out procedures, parent interactions, and staff supervision.
- Ensured a safe and nurturing environment for children by implementing and enforcing safety protocols and regulations.
- Provided leadership and guidance to staff members, including training and development initiatives.
- Fostered positive relationships with parents, addressing concerns and providing updates on child's behavior.
- Collaborated with management to develop and implement policies and procedures to enhance the quality of care
- Assisted in scheduling and conducting employee write-ups.
Server/Waiter
Applebee's
Mission
04.2021 - 05.2021
- Collaborated with kitchen and bar staff to coordinate order preparation and ensure timely delivery to guests.
- Utilized POS systems to process orders, handle payments, and maintain accurate transaction records.
- Maintained cleanliness and organization in the dining area, including table setup, sanitation, and restocking supplies.
- Resolved guest inquiries, concerns, and complaints promptly and professionally, ensuring a positive resolution.
- Used communication and problem-solving skills to resolve customer complaints and promote longterm loyalty.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Bussed and reset tables to keep dining room and work areas clean and sanitized.
Education
Some College (No Degree) - Architectural And Engineering Design Technology
South Texas College
McAllen, TXSkills
- Upselling
- Spanish
- Cash handling
- Front desk
- Retail sales
- Customer service
- Architectural design
- AutoCAD proficiency
- Child care management
- Team leadership
- Telephone etiquette
- Customer assistance and interaction
Certification
Travel and Tourism
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Front Desk Receptionist
Tru Fit
06.2021 - Current
Child Care Supervisor
Tru Fit Athletic Club
06.2021 - Current
Server/Waiter
Applebee's
04.2021 - 05.2021
Some College (No Degree) - Architectural And Engineering Design Technology
South Texas College