Melanie Bernhardt
Commerce City
Summary
Customer service oriented - able to adapt to customers automotive concerns and address appropriately. Provide estimates with knowledge of parts & repairs needed in a realistic amount of time per technician capabilities. Note: This is not a complete history and intended to spark a dialog, I encourage the interviewer to ask me questions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Advisor
Automotive Evolution
03.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Handle Large Fleet accounts & Expectations
- ASA Certifications
- Familiar with all year makes & models
Parts Specialist RSS/ISS
O'Reilly Auto Parts
09.2022 - 12.2023
- Retail parts - Sales Specialist
- Within two months I was asked to handle the Commercial accounts expediting parts and keeping the accounts up to date on price & availability
- (Les Schwab, Christian Bros, Brakes Plus, Grease Monkey, Sturgeon, South Adams County Water, Etc…….)
- Retail customers - I go above & beyond to make sure the customer is getting the right part and service they deserve
- Examples: Foreign speaking, deaf, elderly, teenagers.
Water spider/Stow Inbound/Learning Ambassador/Sustainability
Amazon Fulfillment Center
09.2020 - 08.2022
- Job description not relevant to this position
Service Advisor
Casman's Automotive
08.2007 - 11.2013
- Set up Manager (Mitchell) correctly, build estimates & maintain customer & vehicle information
- Built canned jobs: Maintenance services ie; Coolant flushes, Transmission fluid services, L.O.F
- Utilizing either conventional or synthetic fluids - Note: Some services would contain a BG product as part of a BG service program
- Customers had the option to include BG
- Built canned jobs: Brake services, alignments, outside jobber repairs (Windshields, Clutch Flywheel resurfacing.)
- Knowledge of which Part's distributors are better in quality, service and availability per vehicle make & model
Education
Masonry Certified -
Warren Tech Central
High School Graduate -
Conifer High School
01.1999
Skills
- Customer service oriented
- Adaptability
- Knowledge of parts
- Knowledge of repairs
- Time estimation
Awards
- BG Service Advisor (training completed)
- Swiss Automotive - Service advisor
Previous Employment
- Murray Motor Imports
- Bavarian Autohaus
- Werner's Mastertek
- West Highlands Automotive
Certification
ASA Certifications: Culture Shock; Mastering the art of Successful Customer Comunication
Timeline
Service Advisor
Automotive Evolution
03.2023 - Current
Parts Specialist RSS/ISS
O'Reilly Auto Parts
09.2022 - 12.2023
Water spider/Stow Inbound/Learning Ambassador/Sustainability
Amazon Fulfillment Center
09.2020 - 08.2022
Service Advisor
Casman's Automotive
08.2007 - 11.2013
Masonry Certified -
Warren Tech Central
High School Graduate -
Conifer High School
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