Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Shallem Gil

Service Advisor
Houston,Tx

Summary

Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

1
year of professional experience
5
Languages

Work History

Beck Masten GMC North

Service Advisor
05.2023 - 08.2023

Job overview

  • Upselling additional services using low pressure, high integrity methods
  • Providing accurate repair/ maintenance estimates
  • Adhering to policies on vehicle care and operation
  • Following up on each repair, keeping customers informed of progress and notifying customers when vehicles are ready for pick up
  • Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues and customer concerns
  • Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealerships standard
  • Greet service department customers promptly and courteously attitude is everything!
  • Listen to customer and clearly translate repair needs to techs
  • Company, Location — Job Title
  • MONTH 20XX - MONTH 2
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Beck Masten GMC North

BDC Representative
05.2022 - 05.2023

Job overview

  • (Promoted after)
  • Reliable customer service
  • Patience, empathy, and understanding
  • Communication skills
  • Interpersonal skills
  • Leadership
  • Business operations & development
  • Team management
  • Decision-making
  • Problem-solving
  • Renalds and blue screen software

Education

Magnolia High School

University Overview

Alpha Academy and Lone Star College Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore.

Skills

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Accomplishments

  • MONTH 20XX - MONTH 20XX
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  • PROJECTS - VOLUNTEERING

Timeline

Service Advisor

Beck Masten GMC North
05.2023 - 08.2023

BDC Representative

Beck Masten GMC North
05.2022 - 05.2023

Magnolia High School

Shallem GilService Advisor