Melanie Bonilla
Sunland Park,NM
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
1
1
year of professional experience
Work History
Sales Associate
Marshalls
Sunland Park, NM
07.2025 - Current
- Assisted customers in product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately and efficiently using point-of-sale system.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Collaborated with team members to achieve daily sales goals and improve customer service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Server, Food Runner
Flix Brewhouse
6450 N Desert BIvd Suite 12, El Paso, TX 79912
12.2024 - 06.2025
- Provided exceptional customer service by promptly taking and delivering orders.
- Ensured dining area remained clean and well-organized to optimize guest satisfaction.
- Assisted in menu knowledge to effectively communicate offerings to customers.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Learned restaurant protocols and procedures to maintain high standards of service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma - Communication Sciences And Disorders
Dona Ana Community College
Sunland Park, NM05.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Flexible schedule
Timeline
Sales Associate
Marshalls
07.2025 - Current
Server, Food Runner
Flix Brewhouse
12.2024 - 06.2025
High School Diploma - Communication Sciences And Disorders
Dona Ana Community College