Melanie Burge
Marmaduke,AR
Summary
Dynamic E-911 Dispatcher with proven expertise in emergency management and crisis negotiations at Paragould Emergency Services. Recognized for enhancing response times through effective multitasking and situational awareness. Committed to professionalism and ethics, with Level II ACIC certification and a strong ability to provide empathetic support during high-pressure situations.
Overview
10
10
years of professional experience
Work History
E-911 Dispatcher
Paragould Emergency Sevices
11.2019 - 04.2025
- Promoted a safe community by monitoring multiple radio frequencies for responder updates and relevant information.
- Maintained composure under pressure to effectively address life-threatening situations and provide critical guidance to callers in distress.
- Demonstrated empathy and professionalism when interacting with distraught individuals during difficult calls.
- Increased situational awareness among responders by regularly updating incident statuses within the computer-aided dispatch system.
- Enhanced emergency response times by efficiently prioritizing incoming calls and dispatching appropriate resources.
Patient Access Associate
Arkansas Methodist Medical Center
01.2015 - 11.2019
- Upheld the highest standards of professional integrity by maintaining confidentiality and adhering to all relevant healthcare regulations and policies.
- Ensured seamless coordination of patient appointments, admissions, and discharges through effective communication with various departments and medical professionals.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
Education
High School Diploma -
Greene County Tech
Paragould, AR05.2007
Skills
- Professionalism and ethics
- Public safety awareness
- Information gathering
- Memory retention
- Level II ACIC certification
- Emergency management
- Multitasking
- Basic life support
- CPR and first aid
- NCIC database
- Data entry
- Police and fire procedures
- Medical terminology
- Emergency medical dispatch (EMD)
- Emergency response procedures
- Communications training officer (CTO)
- Crisis Negotiations
- Active Shooter Training
Timeline
E-911 Dispatcher
Paragould Emergency Sevices
11.2019 - 04.2025
Patient Access Associate
Arkansas Methodist Medical Center
01.2015 - 11.2019
High School Diploma -
Greene County Tech
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