Reba Huber
Andalusia,AL
Summary
Professional emergency communications specialist with track record of maintaining composure and delivering critical information under pressure. Skilled in multitasking, effective communication, and problem-solving in high-stress situations. Strong focus on teamwork and adaptability, ensuring reliable performance in dynamic work environment. Proven ability to handle complex scenarios with empathy and precision. Dedicated 911 Dispatcher offering just under four years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in EMD, Fire and Police protocols.
Overview
6
6
years of professional experience
4
4
Certification
Work History
E-911 Dispatcher
Covington County E-911
08.2021 - Current
- Assisted in resolving crisis situations with effective communication and coordination among emergency responders.
- Contributed to increased accuracy of location data through diligent verification of caller details during high-stress situations.
- Ensured accurate recordkeeping by thoroughly documenting all call details, actions taken, and outcomes achieved during each shift.
- Optimized response capabilities by staying current on local geography, landmarks, and directional cues to assist callers in identifying their locations.
- Developed strong multitasking abilities by managing multiple phone lines, computer screens, and radio channels simultaneously.
- Provided essential aid to callers with medical emergencies, offering pre-arrival instructions while awaiting professional assistance.
- Supported public safety by accurately entering critical information into computer-aided dispatch systems.
- Maintained strict confidentiality when handling sensitive caller information in accordance with applicable laws and regulations.
- Improved team efficiency by participating in ongoing training programs and staying abreast of industry best practices.
- Increased situational awareness among responders by regularly updating incident statuses within the computer-aided dispatch system.
- Collaborated closely with law enforcement, fire departments, and medical services to ensure comprehensive support during emergencies.
- Upheld high standards of professionalism when representing the department during both routine and crisis situations, earning respect from colleagues and community members alike.
- Streamlined emergency response efforts by maintaining up-to-date knowledge of jurisdiction boundaries, available resources, and relevant policies or procedures.
- Enhanced emergency response times by efficiently prioritizing incoming calls and dispatching appropriate resources.
- Reduced response times for non-emergency services through efficient routing of calls to appropriate agencies as needed.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Simultaneously handling six police departments, two EMS agencies, and twenty-one fire departments.
Waitress
Buckboard Restaurant
04.2021 - 07.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
OTR Truck Driver
Apollo Express
05.2019 - 05.2020
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Reported vehicle and roadside issues in accordance with company policies to maintain route transparency.
- Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
- Safely navigated challenging weather conditions, utilizing defensive driving techniques to ensure timely delivery without compromising safety.
- Delivered goods to customers both locally and long distance.
- Charted out upcoming routes with GPS technology and maps.
- Maintained a clean driving record by adhering to all traffic laws and company policies, demonstrating responsibility and professionalism on the road.
Cashier
Loves Travel Stop
10.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Improved efficiency, organized checkout area for optimal workflow.
Education
High School Diploma -
Straughn High School
Andalusia, AL05-2012
Skills
- Professionalism and ethics
- Public safety awareness
- Information gathering
- Memory retention
- Emergency protocols
- Incident command system
- Stress tolerance
- Disaster response
- Teamwork and collaboration
- Problem-solving
- Time management
- Prioritizing situations
Certification
- Communication Center Manager Certification– APCO.
- Basic Telecommunicator Certification – National Emergency Number Association (NENA).
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- CPR/AED Certification
- NCIC Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offPaid sick leave401k matchQuote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Languages
English
10-code
Native or Bilingual
Timeline
E-911 Dispatcher
Covington County E-911
08.2021 - Current
Waitress
Buckboard Restaurant
04.2021 - 07.2021
OTR Truck Driver
Apollo Express
05.2019 - 05.2020
Cashier
Loves Travel Stop
10.2018 - 05.2019
High School Diploma -
Straughn High School
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