MELANIE CARCACHE
Panda Express
Costa Mesa,CA
1
Language
1
Certification
7
years of professional experience
Bilingual customer service professional with 6+ years of experience in high-volume restaurant, customer service, and client-facing environments. Experienced in sales and upselling, building client relationships, POS operations, cash handling, employee training, and multitasking. Strong communicator with a proven ability to create positive customer experiences. Fluent in English and Spanish.
Work History
Shift Lead
2 Years 7 Months- Provide exceptional customer service in a fast-paced, high-volume environment.
- Recommend and upsell food items based on customer needs.
- Operate POS systems, process transactions, and handle cash accurately.
- Train new employees and assist with daily operations.
- Manage multiple customers and to-go orders while maintaining speed and accuracy.
- Encourage customer feedback and work toward positive GEM survey results.
Waitress / Cashier
1 Year 11 Months- Provided customer service in a high-volume restaurant environment.
- Took orders, answered questions, and recommended products to customers.
- Processed cash and card transactions using POS systems.
- Managed dine-in and to-go orders while maintaining accuracy and efficiency.
- Built positive customer relationships through friendly and attentive service.
Customer Service Representative
3 Months- Handled inbound and outbound customer calls and email communication.
- Assisted customers with questions and concerns using professional communication.
- Provided warm, solutions-focused customer service.
Hostess / Server
1 Year 8 Months- Greeted guests, answered telephone calls, and assisted with customer requests.
- Took orders and prepared to-go orders accurately.
- Provided attentive service while managing multiple customers in a busy environment.
Independent Lash Technician
- Provided personalized lash services to a diverse client base.
- Built strong client relationships through communication, trust, and personalized service.
- Consulted with clients to understand preferences and recommend appropriate services.
- Managed appointments, client expectations, and service-related questions.
- Certified 2021
Education
High School Diploma
Skills
Customer Service
Sales & Upselling
Client Relations
POS Systems
Cash Handling
Communication
Appointment Management
Employee Training
Time Management
Multitasking
Problem Solving
Phone & Email Etiquette
Certification
Certification: Certified Lash Technician, 2021
EDUCATION & SKILLS
Languages: Fluent in English & Spanish
Timeline
Shift Lead
Panda Express
03.2024 - CurrentRead More
Waitress / Cashier
Baja Fish Tacos
04.2022 - 03.2024Read More
Customer Service Representative
Adiq
01.2022 - 04.2022Read More
Hostess / Server
Benihana
01.2020 - 09.2021Read More
High School Diploma
Read More
Independent Lash Technician
01.2021Read More