Melanie Ceballos
Winter Springs
Summary
Dynamic Front Desk Receptionist at Center Medical Corp, adept at enhancing patient experiences through exceptional customer service and efficient appointment scheduling. Successfully reduced no-show rates by coordinating timely reminders, while ensuring accurate insurance verification and data entry. Proven ability to manage high call volumes and maintain organized patient records.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Center Medical Corp
06.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
Medical Billing And Coding Certificate
Winter Springs High School
Winter Springs, FL08-2025
Skills
- Customer service
- Patient scheduling
- Data entry
- Insurance verification
- Patient registration
- Intake form processing
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist
Center Medical Corp
06.2024 - Current
Medical Billing And Coding Certificate
Winter Springs High School
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