Melanie Colvin
Oakhurst,CA
Summary
Dynamic Loan Officer Assistant with proven expertise with top mortgage banks, excelling in loan processing and documentation review. Enhanced client satisfaction through proactive communication and efficient file management, resulting in a notable reduction in processing times. Cultivated strong relationships with real estate agents, driving business growth and referral opportunities.
Overview
20
20
years of professional experience
Work History
Chapter Administrator
YPO
Aspen, CO
10.2011 - 08.2012
- Managed all of the incoming and outgoing funds using QuickBooks.
- Created a budget for the chapter based on anticipated, membership, dues events, and other sources of income .
- Assisted with the planning of events to include holidays and family parties.
- Facilitated in the initial set up process of the chapter, including processing member applications, assisting with all member questions and concerns ensuring each member has been set up properly.
Branch Manager
Hamlet Financial
Aspen, CO
11.2010 - 08.2012
- Met with investors and prepared presentations for hard money loans.
- Created an email marketing campaign that was sent out to over 25,000 Colorado realtors.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Submitted loan applications to underwriter for verification and recommendation.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
Loan Officer Assistant
US Bank Home Mortgage
Aspen, CO
07.2021 - 02.2024
- Coordinated with 2 loan officers to optimize the pre-approval process, resulting in a smoother overall experience.
- Worked with the top producers, closing over $65 million in loans each year.
- Communicated with customers daily to request information, answer any of their customers and complete paperwork including all required disclosures.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, income and asset documents.
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
- Cultivated productive relationships with clients, realtors, insurance agents and title/escrow officers to increase profits and expand customer base.
Loan Officer Assistant
Wells Fargo
Aspen, CO
09.2012 - 06.2021
- Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
- Set up new loan files and completed an in-depth write up outlining the details of the transaction for underwriter review prior to submitting the loan to the processing department.
- Developed strong rapport with real estate agents, cultivating valuable referral networks that led to increased business growth opportunities.
- Improved turnaround times for loan applications through effective prioritization and proactive problem-solving techniques.
- Monitored key dates on the purchase contracts to obtain information by deadlines.
- Conducted market research to stay abreast of lending trends, contributing to more competitive loan offerings.
Education
Bachelor - Business
California Polytechnic State University, San Luis Obispo
San Luis Obispo, CA1999
Skills
- File management
- Loan processing
- Credit
- Documentation review
- Credit analysis
- Regulatory compliance
- Schedule management
- Loan packaging
- Microsoft office
- Lending software systems
Timeline
Loan Officer Assistant
US Bank Home Mortgage
07.2021 - 02.2024
Loan Officer Assistant
Wells Fargo
09.2012 - 06.2021
Chapter Administrator
YPO
10.2011 - 08.2012
Branch Manager
Hamlet Financial
11.2010 - 08.2012
Bachelor - Business
California Polytechnic State University, San Luis Obispo