Customer Experience Manager
Victoria's Secret & PINK
Hi, I’m
Melanie Cordones
Houston,TX
Summary
Driven and empathetic, bringing deep understanding of customer satisfaction and relationship-building. Possesses strong problem-solving and communication skills, along with keen ability to analyze customer feedback and implement effective solutions. Committed to enhancing customer experiences and fostering loyalty.
Work History
Victoria's Secret & PINK
Customer Experience Manager
Job overview
- Leading and demonstrating company values within the store.
- Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
- Conducting associate observations and associate coaching.
- Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
- Linking results to behaviors and actions to drive top-line sales.
- Independently managing labor hours within the store to drive top line sales and profit.
- Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
Freedom Care
Customer Service Representative
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike..
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Increased access to healthcare services by assisting with insurance verification and preauthorization processes.
- Used medical terminology knowledge to explain procedures, policies and services to patients.
- Improved patient satisfaction by efficiently addressing concerns and providing exceptional customer service.
- Participated in community outreach events to raise awareness about available healthcare services, ultimately increasing patient engagement levels.
Ulta Beauty
Operations Manager
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
Education
Liberty UniversityLynchburg, VA
Bachelor Of Arts In Paralegal Studies from Paralegal Studies
Skills
- Cross-functional collaboration
- Voice of customer analysis
- Customer empathy
- Data analytics
- Critical thinking
- Active listening
- Data entry
- Microsoft Excel
- Microsoft outlook, word, and Excel
- Time management
- Exceptional interpersonal communication
- Conflict resolution techniques
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Arabic
Professional Working
Timeline
Customer Service Representative
Freedom Care
Operations Manager
Ulta Beauty
Liberty University
Bachelor Of Arts In Paralegal Studies from Paralegal Studies
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