Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Melanie Cordova

Tampa

Summary

Bilingual and highly professional with experience in customer service, hospitality, and front desk operations.Skilled in greeting guests , managing reservations, and handling point of sale transactions. Known for creating welcoming environment and maintaining professionalism under pressure. Currently pursuing a degree in Business Administration. Strong interpersonal and organizational skills , ideal for hospitality roles

Overview

3
3
years of professional experience
1
1
Certification

Work History

Account Executive

Claro Insurance
Tampa
04.2024 - Current
  • Provide exceptional customer service by responding promptly to inquiries and resolving issues quickly.
  • Monitor competitors' activities and adjust strategies accordingly.
  • Collaborate with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
  • Develop and maintain relationships with key clients to ensure customer satisfaction.

Receptionist

MisterC Barbershop
Miami
06.2023 - 04.2024
  • Provided excellent customer service at all times
  • Managed client check-ins , appointments , and walk-ins
  • Handled payments and operated POS systems

Hostess

Sha Wynwood
Miami
11.2022 - 11.2023
  • Provided excellent customer service by addressing customer needs promptly.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner
  • Maintained a professional and friendly environment for guests

Education

GED -

Miami Dade College
Miami, FL
01-2024

Bachelor of Business Administration -

Hillsborough Community College
Tampa, FL

Skills

Customer service & hospitality

POS systems & cash handling

Reservations & schedule management

Bilingual: English & Spanish

Remote communication & organization

Conflict resolution & multitasking

Teamwork in fast-paced environments

Languages

English
Full Professional
Spanish
Native/ Bilingual

Certification

  • 215 Health and Life

Timeline

Account Executive

Claro Insurance
04.2024 - Current

Receptionist

MisterC Barbershop
06.2023 - 04.2024

Hostess

Sha Wynwood
11.2022 - 11.2023

GED -

Miami Dade College

Bachelor of Business Administration -

Hillsborough Community College
Melanie Cordova