Seasoned Executive Administrative Professional delivering comprehensive director-level support in compliance-driven settings. Expertise includes calendar optimization, expense management, travel logistics, and budget reconciliation. Skilled in enhancing productivity and ensuring efficient office operations through effective communication and problem-solving.
Overview
18
18
years of professional experience
Work History
Senior Administrative Professional – Director-Level Executive Support
The University of Texas at Arlington
Arlington
02.2024 - Current
Provide direct executive-level administrative support to Department Chair (director-level equivalent), overseeing operational and strategic initiatives.
Manage and optimize complex executive calendar, prioritizing strategic meetings and mitigating scheduling conflicts.
Prepare executive-level correspondence, presentations, and briefing materials for internal and external stakeholders.
Serve as primary liaison between leadership, HR, and finance to ensure accurate, timely, and confidential information flow.
Oversaw departmental financial operations, tracking budget, reconciling accounts, processing vouchers, and ensuring compliance with institutional standards.
Proactively identify workflow inefficiencies and implement process improvements to increase operational effectiveness.
Anticipate leadership needs and proactively adjust scheduling, documentation, and communication priorities to support executive focus.
Coordinated domestic and international travel logistics, processed and reconciled expenses using Concur to ensure timely and accurate financial reporting.
Coordinated hiring logistics, interview schedules, onboarding documentation, and compliance tracking.
Managed confidential personnel documentation, including hiring records and compensation actions, to maintain compliance and support faculty evaluations.
Coordinated high-visibility meetings and events to facilitate communication among stakeholders.
Operate within policy-driven environment requiring strict adherence to compliance standards, confidentiality protocols, and institutional controls.
Support Specialist II
The University of Texas at Arlington
Arlington
08.2022 - 02.2024
Managed front office operations in high-volume academic department to ensure smooth workflow.
Coordinated faculty and staff travel arrangements and processed reimbursement submissions for timely reimbursements.
Processed purchase orders, vouchers, deposits, and ProCard reconciliations.
Maintained inventory controls, access permissions, and departmental records.
Assisted with course scheduling and enrollment coordination.
Developed data reports to inform leadership decision-making and enhance strategic planning.
Store Manager
Starbucks
06.2010 - 05.2016
Managed team of 15+ employees to achieve sales targets in high-volume, performance-driven retail environment.
Directed daily operations of high-volume retail location to ensure efficient service and customer satisfaction.
Led cross-functional teams to successfully meet revenue and operational performance goals through collaboration and strategic initiatives.
Managed staffing, performance evaluations, hiring, and onboarding.
Oversaw budget planning, expense control, and financial reporting.
Ensured compliance with corporate policies and operational standards.
Store Manager
T-Mobile
11.2007 - 05.2010
Managed retail operations to enhance sales performance and supervise staff effectively.
Monitored budget and performance metrics to meet and exceed operational targets.
Coordinated hiring and onboarding initiatives to ensure smooth integration of new employees.
Implemented secure practices for managing customer data and company assets.
Education
BBA - Double Major: International Business and Economics
Sam Houston State University
Huntsville, TX
01-2004
Skills
Executive support
Calendar management
Travel coordination
Expense reporting
Budget tracking
Information confidentiality
Microsoft Office suite
SharePoint and MS Teams
Cross-functional communication
Operational process support
Languages
Spanish
Limited
Portfolio
FEATURED
Event Planner
Contact List
Timeline
Senior Administrative Professional – Director-Level Executive Support
The University of Texas at Arlington
02.2024 - Current
Support Specialist II
The University of Texas at Arlington
08.2022 - 02.2024
Store Manager
Starbucks
06.2010 - 05.2016
Store Manager
T-Mobile
11.2007 - 05.2010
BBA - Double Major: International Business and Economics
Director, Executive Business Partner & Admin Leader (Chief of Staff-Level Support to Global CEO) at Acxiom, LLCDirector, Executive Business Partner & Admin Leader (Chief of Staff-Level Support to Global CEO) at Acxiom, LLC
<ul>
<li>Provided administrative support to three Front Office principals, ensuring seamless operations during absences.</li>
<li>Managed principal’s calendar, resolving scheduling conflicts and organizing meetings, events, and travel arrangements.</li>
<li>Acted as liaison with Agency senior leaders to gather briefing materials and background documents.</li>
<li>Coordinated logistics for executive team events, including conferences and retreats, enhancing overall efficiency.</li>
<li>Directed various support activities for high-level meetings and agency programs for distinguished visitors.</li>
<li>Collaborated with the Director of Scheduling to manage long- and short-term calendar of events.</li>
<li>Maintained confidentiality while managing sensitive information and prioritizing communications for senior executives.</li>
</ul> at United States Agency of International Development (USAID)<ul>
<li>Provided administrative support to three Front Office principals, ensuring seamless operations during absences.</li>
<li>Managed principal’s calendar, resolving scheduling conflicts and organizing meetings, events, and travel arrangements.</li>
<li>Acted as liaison with Agency senior leaders to gather briefing materials and background documents.</li>
<li>Coordinated logistics for executive team events, including conferences and retreats, enhancing overall efficiency.</li>
<li>Directed various support activities for high-level meetings and agency programs for distinguished visitors.</li>
<li>Collaborated with the Director of Scheduling to manage long- and short-term calendar of events.</li>
<li>Maintained confidentiality while managing sensitive information and prioritizing communications for senior executives.</li>
</ul> at United States Agency of International Development (USAID)