Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Green

Hemet,California

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

General Manager

Crumbl Cookies
12.2021 - 01.2024
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed employee reviews, training, schedules, and contract negotiations.


Team Member

Quick Quack Car Wash
11.2021 - 03.2022
  • Promoted memberships, signing up over 50% of customers per day.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team member on customer service and sales pitching techniques.

Packer

Ross
08.2021 - 11.2021
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Monitored outgoing packages for proper labels and accurate address information by verifying SKU, quantity and package type
  • Completed daily orders with expert picking and packing of shipments.

Packer

ShipBob
05.2021 - 08.2021
  • Secured items in appropriate packaging, guaranteeing safety among the arrival to the consumer
  • Checked for correct item, ensuring there is no damage to item
  • Trained new employees on proper packing and labeling techniques and to apply best practices.

Material Handler

Geodis
06.2020 - 03.2021
  • Received air and truck shipments into warehouse, maintaining above a 100% rating for work efficiency
  • Trained employees on receiving and distributing packages to ensure that items get shipped out in time
  • Attached identifying tags to containers to mark with identifying shipping information.

Key Holder

Cold Stone Creamery
08.2019 - 03.2020
  • Navigated a fast-paced serving environment, successfully managing to deliver an outstanding guest experience to 100+ customers per day, building brand loyalty
  • Documented cash flow to drive key financial reporting and decision making
  • Maintained a clean, safe environment for customers and workers

Student Caller

California State University, East Bay Call Center
01.2019 - 05.2019
  • Served as an ambassador for university by discussing university news/information with constituents
  • Raised over 3,000 dollars to help with school programs, buildings, etc.
  • Updated alumni information and keyed all contact details into database, maintaining high levels of accuracy and efficiency.

Student Intern

Rancho Verde High School
02.2018 - 05.2018
  • Developed and delivered engaging lesson plans to students at local elementary schools, ensuring to accommodate for individuals with unique learning challenges
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.

Education

California State University - East Bay
Hayward, CA

Skills

  • P&L Management
  • Vendor Sourcing
  • Business Administration
  • Proficient in Photoshop
  • Agile in Excel

Timeline

General Manager

Crumbl Cookies
12.2021 - 01.2024

Team Member

Quick Quack Car Wash
11.2021 - 03.2022

Packer

Ross
08.2021 - 11.2021

Packer

ShipBob
05.2021 - 08.2021

Material Handler

Geodis
06.2020 - 03.2021

Key Holder

Cold Stone Creamery
08.2019 - 03.2020

Student Caller

California State University, East Bay Call Center
01.2019 - 05.2019

Student Intern

Rancho Verde High School
02.2018 - 05.2018

California State University - East Bay

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Melanie Green