MELANIE GRIFFIN
Columbia,United States
Summary
8+ years of experience in customer service and consumer banking, adept at enhancing customer experience through active listening and effective communication. Demonstrates expertise in cross-selling and partner referrals, ensuring client satisfaction and safety. Passionate about fostering a welcoming and efficient environment, leveraging skills in regulatory compliance as well as safe food handling and safe financial practices.
Overview
9
9
years of professional experience
Work History
FLIGHT ATTENDANT
SkyWest Airlines
01.2025 - Current
- Communicated emergency procedures to passengers in a clear and effective manner
- Provided first aid to passengers in the event of an emergency
- Adhered to safety practices and procedures, ensuring a safe and secure flight for all passengers
- Provided passengers with an in-flight meal service and ensured all drinks and snacks were served in a timely manner
- Demonstrated excellent customer service skills.
LEAD TELLER
Frost Bank
San Antonio
07.2023 - 08.2024
- Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Explained the features of various banking products available to customers.
CUSTOMER SERVICE ASSOCIATE
BI-LO
Rock Hill
08.2016 - 04.2021
- Maintained and processed invoices, deposits, and money logs.
- Greeted customers and identified their needs.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
Education
BACHELOR OF ARTS - POLITICAL SCIENCE AND LAW
The University of Texas At San Antonio
San Antonio05.2023
Skills
- Customer Service
- Cross-Selling
- Partner Referrals
- Beverage Preparation
- Safe Food Handling
- Consumer Banking
- Financial Planning
- Transaction Processing
- Regulatory Compliance
- Sales
- Active Listening
Timeline
FLIGHT ATTENDANT
SkyWest Airlines
01.2025 - Current
LEAD TELLER
Frost Bank
07.2023 - 08.2024
CUSTOMER SERVICE ASSOCIATE
BI-LO
08.2016 - 04.2021
BACHELOR OF ARTS - POLITICAL SCIENCE AND LAW
The University of Texas At San Antonio