Melanie Heath
Denver,CO
Summary
Diligent professional with 21+ years of experience and a proven knowledge of data recovery, management information
systems, and operating systems. Aiming to leverage my skills to successfully fill the IT Specialist role at your company
Overview
34
34
years of professional experience
Work History
Owner/Operator
Rub a Dub Dub
Northglenn, Colorado
09.2016 - Current
- Performed Deep Tissue Body Rubs
Maintained Client base over a 2yr period
Performed multiple relaxation techniques
Executed proven Stress Management tools
Customer Care Representative
Randstad@Kaiser Permanente
Denver, Colorado
09.2023 - 03.2024
- Responsible for inbound calls from Kaiser members during open
enrollment, handling all aspects of their account to include
taking premium payments, setting appointments, verifying
benefits and coverages, resetting passwords and toubleshooting
online member access, managing and updating 1095 tax
documents, handling Medicare and On-Exchange members
Production Control Specialist
Peoplecom@Dept of the Interior
Lakewood, CO
07.2015 - 02.2016
- Responsible for assigning and implementation of all Production Changes on Oracle Database
Created and implemented Userid and System Access Protocol.
Restructured Auditing Procedures required for all Production changes on Oracle Database
Provided support for customers and application developers.
Systems Mgmt Specialist
Artech Info Systems@IBM Global Services
Boulder, Colorado
09.2011 - 05.2015
- Responsible for monitoring and operation of Amtrak TPF System, and multiple ZOS systems. Performed Disaster Recovery plans for multiple accounts. Supported Operations to ensure nightly batch processing completed successfully. Performed weekly system maintenance and IPLs.
Responsible for resolution of all Production Abends. Extensive experience with mainframe networking TCP/IP VIPA, and VTAM.
Responsible for Updating Problem Management tickets. Administered RACF protocols.
Bakery Dept Manager
Walmart
Thornton, CO
03.2009 - 09.2011
- Responsible for Operation and Sales of instore Bakery
Managed 8 Associates and 2 Cake Decorators
Maintained and Responsible for Inventory of Bakery
Fuel Desk Associate
Sapp Bros
Commerce City, CO
03.2008 - 03.2009
- Fuel Desk and Cashier for Gas, Store, and Diesel Fuel transactions
CSR II
Convergys
Aurora, CO
02.2007 - 08.2007
- Customer Service for Inbound calls on the Dow Jones Account
Scheduling Supervisor
Colorado Dept of Revenue
Denver, CO
11.2000 - 01.2003
- Responsible for supervising 5 fellow schedulers in scheduling all of production
24/7 using CA7. Responsible for all production changes and Library maintenance, production processing, Escalation. As the scheduling supervisor was entirely responsible for the production system for the entire Dept. of Revenue including all DMV fi les. Responsible for the setup and maintenance of scheduling system including yearly resolving of the calendars. Responsible for forms changes and maintenance of CA-Dispatch report system.Used Mainframe, AS400, and UNIX systems
Responsible for all Production changes and maintenance
Senior Computer Operator
EDS Centrobe
Louisville, CO
08.1999 - 08.2000
- Responsible for nightly operation of multiple Customer systems. Problem
determination and Resolution of all abends. Heavy JCL exposure.Network
exposure using VTAM, Activating and inactivating Lines,clusters, etc. Utilized
Mainframe, AS400, and UNIX systems with CA7, Control-M, and Jobmaster
Systems Mgmt Specialist
IBM Global Services
Boulder, CO
11.1991 - 09.1998
- Responsible for operation and monitoring of complex Mainframe systems in a multi-vendor environment. Responsible for problem determination and recovery for systems and applications. Responsible for Scheduling of batch processing, maintenance of onlines and all job abends. Extensive JCL experience. Using Mainframe and UNIX systems with CA7, Control-M and ZEKE, Jobmaster and OPCA.
Education
Associate of Science - Computer Information Systems
Warren Occupational Technical Center
Golden CO05-1983
High School Diploma -
Arvada Senior High School
Arvada, CO05-1983
Skills
- Stress Management
- Superior Customer Service
References
References available upon request.
Timeline
Customer Care Representative
Randstad@Kaiser Permanente
09.2023 - 03.2024
Owner/Operator
Rub a Dub Dub
09.2016 - Current
Production Control Specialist
Peoplecom@Dept of the Interior
07.2015 - 02.2016
Systems Mgmt Specialist
Artech Info Systems@IBM Global Services
09.2011 - 05.2015
Bakery Dept Manager
Walmart
03.2009 - 09.2011
Fuel Desk Associate
Sapp Bros
03.2008 - 03.2009
CSR II
Convergys
02.2007 - 08.2007
Scheduling Supervisor
Colorado Dept of Revenue
11.2000 - 01.2003
Senior Computer Operator
EDS Centrobe
08.1999 - 08.2000
Systems Mgmt Specialist
IBM Global Services
11.1991 - 09.1998
Associate of Science - Computer Information Systems
Warren Occupational Technical Center
High School Diploma -
Arvada Senior High School
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