Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Melanie Hernandez

San Antonio,TX

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

35
35
years of professional experience

Work History

General Manager

Five Star Cleaners
San Antonio , TX
02.1988 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

Education

Associates For Small Business Management - Business Administration

BYU Idaho
Rexburg, ID

Skills

  • Financial Statement Review
  • Originality and Creativity
  • ADP Workforce Now
  • Business Management Principles
  • Excellent Customer Service Skills

Timeline

General Manager

Five Star Cleaners
02.1988 - Current

Associates For Small Business Management - Business Administration

BYU Idaho

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Melanie Hernandez