Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Hernandez

Tampa,FL

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

6
6
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
10.2020 - 01.2024
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients.
  • Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
  • Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Resolved problems, improved operations and provided exceptional service.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Managed opening and closing duties for pharmacy.
  • Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
  • Collected co-payments or full payments from customers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Cashier

Publix
05.2018 - 10.2020
  • Upsold additional products and services to customers, increasing revenue.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.

Education

Associate of Science - Nursing

Galen College of Nursing
Tampa, FL
01.2026

High School Diploma -

Alonso High School
Tampa, FL
05.2021

Skills

  • Customer Identification Checks
  • Pharmacy Ethics
  • Medical Insurance Claims Processing
  • Supply Restocking
  • Team Coordination
  • Dosage Form Preparation
  • Medication Dispensing
  • Advanced math skills
  • Labeling Accuracy
  • Confidentiality Practices
  • Drug storage procedures
  • Attention to Detail
  • Bilingual (Spanish)

Timeline

Pharmacy Technician

CVS Pharmacy
10.2020 - 01.2024

Cashier

Publix
05.2018 - 10.2020

Associate of Science - Nursing

Galen College of Nursing

High School Diploma -

Alonso High School

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Melanie Hernandez