Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Hood

Golden,MS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Able to work at a fast pace successfully.

Overview

11
11
years of professional experience

Work History

Certified Pharmacy Technician

Wal-Mart Pharmacy
03.2023 - Current
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Maintained accurate inventory levels for efficient pharmacy operations.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, scanning and entering prescriptions, insurance and/or billing information into patient profiles.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy running smoothly.

Pharmacy Clerk

Redmont Pharmacy
02.2022 - 03.2023
  • Enhanced customer satisfaction by providing efficient and accurate prescription processing.
  • Streamlined pharmacy operations by maintaining a clean and organized work environment.
  • Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
  • Communicated with patients to collect information about prescriptions and medical conditions and arrange consultations with pharmacists.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Re-stocked shelves with prescribed medications and health care products.

Salon Owner/Operator

Hello Gorgeous Salon
04.2013 - 02.2022
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Prepared bank deposits and handled business sales, returns and transaction reports.

Education

No Degree - Cosmetology Education

Creations College of Cosmetology
Tupelo, MS
04.2013

Associate of Applied Science - Computer Programming Technology

Northeast Community College, Booneville
Booneville
08.1994

High School Diploma -

Belmont High School
Belmont, MS
08.1992

Skills

  • Pharmacy and Customer Records Management
  • Problem-Solving Skills
  • Insurance Verification & Billing
  • Filling Prescriptions
  • Organizational Skills
  • Customer Service
  • Problem Solving
  • Data Entry Accuracy
  • Computer Proficiency
  • Confidentiality and HIPAA
  • Patient Profile Setup
  • Heartsaver CPR AED
  • Prioritization and Organization

Timeline

Certified Pharmacy Technician

Wal-Mart Pharmacy
03.2023 - Current

Pharmacy Clerk

Redmont Pharmacy
02.2022 - 03.2023

Salon Owner/Operator

Hello Gorgeous Salon
04.2013 - 02.2022

No Degree - Cosmetology Education

Creations College of Cosmetology

Associate of Applied Science - Computer Programming Technology

Northeast Community College, Booneville

High School Diploma -

Belmont High School

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Melanie Hood