Melanie Hood
Golden,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Able to work at a fast pace successfully.
Overview
11
11
years of professional experience
Work History
Certified Pharmacy Technician
Wal-Mart Pharmacy
03.2023 - Current
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, scanning and entering prescriptions, insurance and/or billing information into patient profiles.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy running smoothly.
Pharmacy Clerk
Redmont Pharmacy
02.2022 - 03.2023
- Enhanced customer satisfaction by providing efficient and accurate prescription processing.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Communicated with patients to collect information about prescriptions and medical conditions and arrange consultations with pharmacists.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Assisted customers in selecting over-the-counter medications and health care products.
- Re-stocked shelves with prescribed medications and health care products.
Salon Owner/Operator
Hello Gorgeous Salon
04.2013 - 02.2022
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Education
No Degree - Cosmetology Education
Creations College of Cosmetology
Tupelo, MS04.2013
Associate of Applied Science - Computer Programming Technology
Northeast Community College, Booneville
Booneville08.1994
High School Diploma -
Belmont High School
Belmont, MS08.1992
Skills
- Pharmacy and Customer Records Management
- Problem-Solving Skills
- Insurance Verification & Billing
- Filling Prescriptions
- Organizational Skills
- Customer Service
- Problem Solving
- Data Entry Accuracy
- Computer Proficiency
- Confidentiality and HIPAA
- Patient Profile Setup
- Heartsaver CPR AED
- Prioritization and Organization
Timeline
Certified Pharmacy Technician
Wal-Mart Pharmacy
03.2023 - Current
Pharmacy Clerk
Redmont Pharmacy
02.2022 - 03.2023
Salon Owner/Operator
Hello Gorgeous Salon
04.2013 - 02.2022
No Degree - Cosmetology Education
Creations College of Cosmetology
Associate of Applied Science - Computer Programming Technology
Northeast Community College, Booneville
High School Diploma -
Belmont High School