Melanie Ibanez
Dallas
Summary
Qualified Shift Lead Operations Manager offering expertise in team leadership, customer service, and operational efficiency. Experience includes overseeing daily operations, managing staff rosters, ensuring excellent customer satisfaction, and maintaining high standards of cleanliness and safety. Strengths encompass strong decision-making skills, problem-solving abilities, along with effective communication and motivational techniques. Past roles have shown significant improvement in team productivity and morale through strategic scheduling and positive reinforcement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Wingstop
Dallas
06.2023 - 08.2025
- Supervised team members during peak service hours to ensure efficiency.
- Trained new staff on food safety standards and customer service protocols.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Assisted with cash handling procedures and end-of-day reconciliation tasks.
Sales Associate
CUTCO
Dallas
05.2025 - 07.2025
- Assisted customers in selecting high-quality kitchen products and cutlery.
- Demonstrated product features and benefits to enhance customer understanding.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
North Lake Early College
Irving, TX05-2025
Associate of Science -
North Lake College
Irving, TX05-2025
Skills
- Customer service
- Team leadership
- Employee training
- Cash handling
- Product demonstration
- Conflict resolution
- Time management
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Food Handlers Certification
- Food Manager Certification
Timeline
Sales Associate
CUTCO
05.2025 - 07.2025
Shift Lead Manager
Wingstop
06.2023 - 08.2025
High School Diploma -
North Lake Early College
Associate of Science -
North Lake College