Melanie Ippen
Crestview,FL
Summary
Customer service worker with a background in front desk, retail, sales, and security screening. Success in working within fast pace environments to drive business and sale goals with the ability to work well with others or alone. Held held responsible positions within different companies specializing in customer care/ service. Detail-oriented and able to multitask efficiently.
Overview
1
1
Certification
13
13
years of professional experience
Work History
TSA Agent
DHS-TSA
Crestview, FL
07.2025 - Current
- Screened passengers and luggage for prohibited items using advanced scanning technology.
- Conducted security checks on individuals at checkpoints, ensuring compliance with regulations to enhance passenger safety.
- Enforced security policies and protocols, maintaining a safe environment throughout airport facility for travelers and staff.
CSA - Customer Service Associate
Winner Aviation
Fort Walton Beach, US
12.2019 - 02.2026
- Served as customer service agent at ALLEGIANT AIRLINES.
- This includes servicing the ticket counter, unloading and loading passengers on planes, Employed computer skills to streamline customer service processes. and some cleaning.
- Demonstrated proficiency in customer service and computer system operations.
- I am expanding within this company and am learning new positions
Front Desk Associate
Towneplace Suite Marriott
Fort Walton Beach, US
03.2018 - 09.2018
- Job duties include customer service, processed guest check-ins at front desk and out, helping to satisfy the guests' needs, telephone answering, managed cash transactions accurately, conducted regular inventory counts to maintain stock levels, computer skills, and organizing/cleaning.
- Greeted guests warmly upon arrival and provided check-in assistance.
- Managed reservations and room assignments using property management system.
- Answered guest inquiries and resolved issues promptly and professionally.
Factory Supervisor
PORT CITY CUSTOM PLASTICS
Muskegon, US
09.2016 - 12.2017
- Achieved three raises and promoted to shift lead/supervisor within one year.
- Operated machinery, inspected parts, packaged components, ensured quality standards, managed shipping and receiving, and maintained cleanliness.
- Supervised daily operations in plastic manufacturing facility.
- Ensured compliance with safety and quality standards in production processes.
- Trained and mentored staff on machinery and factory procedures.
Tanning Consultant
Glo Sun and Shades
Muskegon, US
01.2015 - 12.2017
- Job duties include Provided customer service support at the front desk., Drove sales by engaging customers and promoting products., Handled cash transactions accurately during shifts., Answered telephone calls promptly to assist customers., Utilized computer skills for data entry and report generation., Conducted inventory counts to maintain accurate stock levels., and Executed organizing and cleaning tasks to enhance store appearance..
- Advised clients on tanning products and services for optimal results.
- Maintained cleanliness and organization of tanning equipment and facilities.
- Educated customers about safe tanning practices and UV exposure risks.
Concessions Manager
LC Walker Arena
Muskegon, US
09.2013 - 12.2017
- Job duties include supervising other employees, customer service, bartending, Handled phone calls professionally and customer complaints, cash handling, food handling, counting inventory, computer skills, and Executed thorough cleaning tasks.
- Managed daily operations of food and beverage services at entertainment events.
- Supervised and trained staff to ensure efficient service delivery.
- Coordinated inventory management to maintain product availability and freshness.
Education
Reeths-Puffer High School
Some College (No Degree) -
Muskegon Community College
Muskegon, MISkills
- Customer Service
- Guest Service
- Attention to detail
- Problem solving
- Time management
- Adaptability
- Teamwork
- Communication
- Effective communication
- Leadership
- Management
- Training and mentoring
Certification
CPR Certification
Timeline
TSA Agent
DHS-TSA
07.2025 - Current
CSA - Customer Service Associate
Winner Aviation
12.2019 - 02.2026
Front Desk Associate
Towneplace Suite Marriott
03.2018 - 09.2018
Factory Supervisor
PORT CITY CUSTOM PLASTICS
09.2016 - 12.2017
Tanning Consultant
Glo Sun and Shades
01.2015 - 12.2017
Concessions Manager
LC Walker Arena
09.2013 - 12.2017
Reeths-Puffer High School
Some College (No Degree) -
Muskegon Community College