Summary
Overview
Work History
Education
Skills
Certification
Activities
References
Timeline
Generic

Melanie Johnson

Jonesboro,GA

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sales Associate

Zan McBride State Farm
Fayetteville, GA
01.2024 - Current
  • Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service and addressing concerns promptly.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets by implementing effective sales strategies and maintaining a high level of product knowledge.

Service Representative IV

GEICO, Government Employees Insurance
Macon, GA
06.2021 - 12.2023
  • Researched and responded to customer complaints about their insurance coverage
  • Engaged customers and provided a high level of service by carefully explaining details about documents
  • Serviced existing portfolios, assisting members with coverage questions, and accurately processing policy endorsements
  • Responded to customer inquiries and problems to promote great service
  • Handled 900+ calls per week, exceeding the required calls per day
  • Made Chairman's Club by exceeding the required metrics of 80% in excellent surveys and 15% in referrals.

Behavioral Health Technician

GA Addiction Treatment Center
Peachtree City, GA
07.2019 - 09.2021
  • Maintained accurate records of client interactions and progress toward recovery goals by HIPAA regulations
  • Organized recreational activities for clients which promote healthy lifestyles while also providing an enjoyable experience
  • Ensured all safety measures were followed, including proper storage of medications and documentation of incidents
  • Adhered to ethical standards set forth by professional organizations when interacting with patients or colleagues within the workplace setting
  • Maintained clinical documentation for each case with detailed and timely updates.

Assistant Manager

Family Dollar
Riverdale, GA
12.2017 - 09.2018
  • Tracked inventory levels and placed orders when necessary to maintain adequate stock levels
  • Assisted in developing marketing campaigns aimed at increasing brand recognition
  • Exercised mature judgment and made independent decisions in accordance with established policies, rules, and procedures
  • Maintained positive working relationships with fellow staff and management.

Caterer

Mel's Catering
Macon, GA
07.2010 - 07.2017
  • Planned seating arrangements according to event requirements and customer preferences
  • Managed ordering process for all ingredients used in meal preparations for catered events
  • Monitored staff members at catering events and functions, providing in-depth instructions ahead of time
  • Worked with clients to create enticing catering menus for an array of events from weddings and christenings to work parties and holiday meals
  • Directed food delivery and presentation to maintain catering operations
  • Customized menus and managed food preparation for special events.

Education

Master of Science - Social Work

Capella University
12.2026

Bachelor of Science - Sociology

Clayton State University
07.2023

Skills

  • Customer Relations
  • Data Entry
  • Complaint Resolution
  • Inbound and Outbound Calling
  • Product Knowledge
  • Microsoft Outlook
  • Positive and Professional
  • Customer Service
  • Critical Thinking
  • Conflict Resolution

Certification

Licensed Insurance Agent

Activities

Executive Board Member of National Society for Leadership & Success

References

Available Upon Request

Timeline

Sales Associate

Zan McBride State Farm
01.2024 - Current

Service Representative IV

GEICO, Government Employees Insurance
06.2021 - 12.2023

Behavioral Health Technician

GA Addiction Treatment Center
07.2019 - 09.2021

Assistant Manager

Family Dollar
12.2017 - 09.2018

Caterer

Mel's Catering
07.2010 - 07.2017

Master of Science - Social Work

Capella University

Bachelor of Science - Sociology

Clayton State University

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Melanie Johnson