Summary
Overview
Work History
Education
Certifications Training
Timeline
Generic

MELANIE KUJAWINSKI

Miami,FL

Summary

My Objective is to use my many years of public relations and guest services in order to further my professional career.

Overview

40
40
years of professional experience

Work History

Customer Service Representative

PetSmart
Miami, FL
10.2021 - 02.2024
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Supported sales team members to drive growth and development.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Dignitary Protection

Vanco Executives
01.2012 - 01.2021
  • Protecting and escorting of government officials, dignitaries and Celebrities.
  • Provide a safe environment at work and traveling.
  • Security and property management.
  • Oversea other security escorts, manage time keeping and placement.

Community Affairs Officer

New York City Police Department
01.2003 - 01.2012
  • Establishes a relationship of trust and understanding between the Community and the Precincts.
  • Planned, developed, implemented and organized events and volunteers to advance the mission and goals of the Community.
  • Helped develop strategy and programs designed to represent a community favorably safe and make positive contributions to the community.
  • My role was to nurture relationships between a Community and the Police Department Precincts, its Officers the media, and their local and virtual neighborhoods.
  • Put simply, the role of Community Affairs Officer is to develop and maintain communication and a positive relationship with the Community both inside and outside their department.

Liaison

Deputy Commissioners Public Information Office (DCPI)
01.2001 - 01.2002
  • Liaison between the Media and Community.
  • Facilitated Communication for Department executives with the media, briefing reporters, all local media (NY Times, Ny Post, Daily News, All Media Channels)
  • Writing reports and keeping the importance of the media in communicating with the public.
  • Briefing and security of Mayors Rudy Giuliani and Michael Bloomberg.

CPOP Officer (Community Patrol Officer Program)

01.1993 - 01.2001
  • One of the first Officers in the Bronx Borough to work A program designed to promote collaborative problem-solving efforts between the police and neighborhood residents in New York City.
  • To analyzed to further support or modification in specific Bronx neighborhoods.
  • Constant communication with residents and Store Owners.

Patrol Officer

01.1990 - 01.1993
  • Patrolling duties Streets of the NY
  • Answering calls
  • Administrating medical aid
  • Making various Arrest
  • Writing reports
  • Issuing summons
  • Protecting life and Property.

Customer Service Supervisor

Group W Cable
01.1984 - 01.1986
  • Answering phones
  • Customer communication
  • Overlooking/management of Service Reps.
  • Setting up cable installation and appointments/repairs

Education

High school or equivalent -

Adlai Stevenson HS
Bronx, NY
01.1984

Some College (No Degree) - Sports Medicine

Fordham University
Bronx, NY

Certifications Training

  • Guard license E5
  • Bond and license to Carry a weapon
  • Medical Aid (CPR) certified
  • Tactical training certification
  • Counter terrorism Certification
  • EEO certification
  • Property Management Certification
  • Proficient in Microsoft Office

Timeline

Customer Service Representative

PetSmart
10.2021 - 02.2024

Dignitary Protection

Vanco Executives
01.2012 - 01.2021

Community Affairs Officer

New York City Police Department
01.2003 - 01.2012

Liaison

Deputy Commissioners Public Information Office (DCPI)
01.2001 - 01.2002

CPOP Officer (Community Patrol Officer Program)

01.1993 - 01.2001

Patrol Officer

01.1990 - 01.1993

Customer Service Supervisor

Group W Cable
01.1984 - 01.1986

High school or equivalent -

Adlai Stevenson HS

Some College (No Degree) - Sports Medicine

Fordham University

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MELANIE KUJAWINSKI