Melanie Larrow
Ann Arbor,MI
Summary
Organized, hardworking and dedicated individual with proven track record of providing exceptional customer service in fast paced environments. Offering great attention to detail and ability to handle multiple projects with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Lead Medical Receptionist
Mendelson Kornblum Orthopedics
04.2016 - Current
- Assisted staff when issues arise and facilitate patient needs
- Remained aware of provider schedules to organize staff schedule appropriately
- Contributed to and helped lead employee staff meetings, reporting trends in data, and keeping staff up to date on organizational changes
- Input clinical purchases into accounting software
- Additionally, promoted to Home Care Liaison, ensuring patients undergoing shoulder or spine surgeries were set up with appropriate care following surgery
Medical Receptionist
Mendelson Kornblum Orthopedics
08.2012 - 04.2016
- Create positive patient experience while checking them in, obtaining medical history and collecting payments as well as making future appointments
- Maintained office supply inventory by checking stock and ordering new supplies as needed
- Always adhered to strict HIPAA guidelines to protect patient information
- Promptly answered phone calls and assisted callers
- Scheduled lunches and meetings between physicians and marketing reps
Infant and Toddler Teacher
Precious Ones Daycare
05.2006 - 08.2012
- Promoted sensory development by providing access to different textures, colors and movement
- Educated children in foundational concepts such as shapes, numbers and letters
- Applied play-based strategies including crafts and games to provide diverse approaches to learning
- Kept toys and play equipment sanitized to maintain safe and clean environment
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Education
Child Psychology
Washtenaw Community College
Ann Arbor, MIHigh School Diploma -
Pioneer High School
Ann Arbor, MISkills
- EHR Software - Nextgen
- Office Supplies and Inventory
- Quality Patient Care
- HIPAA Guidelines
- Data Entry Software - Sage, Microsoft Excel
Timeline
Lead Medical Receptionist
Mendelson Kornblum Orthopedics
04.2016 - Current
Medical Receptionist
Mendelson Kornblum Orthopedics
08.2012 - 04.2016
Infant and Toddler Teacher
Precious Ones Daycare
05.2006 - 08.2012
Child Psychology
Washtenaw Community College
High School Diploma -
Pioneer High School
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