Melanie Lazo
Miami,FL
Summary
Proven track record in enhancing customer satisfaction and sales at T Mobile adept in customer service and strategic planning. Excelled in teamwork, fostering repeat business through exceptional client service and problem-solving. Achieved significant improvements in customer engagement and sales metrics, demonstrating strong verbal communication and product sales expertise.
Overview
1
1
year of professional experience
Work History
T Mobile Remote Sales Associate
Brian Sandoval
01.2024 - 10.2024
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Beach Hostess
Boucher Brothers
05.2023 - 12.2023
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Matter Academy
Hialeah, FL06.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Listening skills
- Verbal/written communication
- Client service
- Product sales
- Strategic planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
T Mobile Remote Sales Associate
Brian Sandoval
01.2024 - 10.2024
Beach Hostess
Boucher Brothers
05.2023 - 12.2023
High School Diploma -
Matter Academy
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