MELANIE LEON
Belleair Hideaway
seminole,Fl
2
Languages
8
years of professional experience
Results-driven Shift Manager with nearly three years at Dairy Queen, specializing in multi-tasking and effective communication to enhance productivity and customer satisfaction. Oversaw product quality and labor while ensuring smooth operations. Currently serving as Assistant to the Markets Catering Manager, with aspirations to lead a beachside Market location.
Work History
Server
3 Months- Managed food and beverage orders efficiently, ensuring timely delivery to tables.
- Resolved customer complaints promptly, maintaining high standards of hospitality and professionalism.
- Developed strong relationships with regular customers, contributing to a loyal clientele base for the establishment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Delivered exceptional customer service, enhancing dining experiences for patrons.
General Manager
1 Year 3 Months- Part of the developing process from before we opened the store and continued helping development as we made it through the first year of operations.
- Developed and implemented strategic plans to enhance market presence and revenue growth.
- Oversaw daily operations to ensure efficient store management and customer satisfaction.
- Led staff training initiatives to improve service quality and operational efficiency.
- Analyzed sales data to identify trends and inform inventory management decisions.
Assistant caterer
1 Year 3 Months- I communicated with clients and coordinated catered events.
- Managed daily operations of market store during owner absences and working our front and deli area.
- Served customers in cafe adjacent to market, ensuring quality service and customer satisfaction.
- Currently in the process of establishing my own small version of their market.
- Led post-event evaluations to identify areas for improvement, driving continuous enhancement of catering services.
cashier - Shift Manager
4 Years- Managed cash positions and counted deposits.
- Guided employees through daily operations to ensure smooth workflow.
- Directed employees through daily routines.
- Provided exceptional customer service to enhance customer satisfaction.
- Demonstrated positive customer service.
- Handled any customer complaints, questions and inquiries.
- Resolved customer complaints and inquiries to maintain positive shopping experiences.
Education
High School
- Dr. Vilma Fernandez-Zalupski certificate of Academic Achievement Recipient.
- Cum laude graduate
- GPA: 3.6 GPA
- Hospitality
A.A degree
Skills
Staff training
Customer Engagement
Time Management
Leadership
Customer Service
Training and Mentoring
Client communication
Critical Thinking
LANGUAGES
English: Fluent
Spanish: Intermediate
Timeline
Server
Belleair Hideaway
05.2026 - CurrentRead More
General Manager
Belleair Market Johns Pass
05.2025 - 08.2026Read More
Assistant caterer
Belleair Market
01.2024 - 04.2025Read More
cashier - Shift Manager
Dairy Queen
01.2019 - 01.2023Read More
St. Petersburg College
A.A degree
Read More
University of South Florida
from Hospitality
Read More
Seminole High School
High School
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