Melanie Lideikis
UW Health Hospital and Clinics
Mazomanie,WI
18
years of professional experience
Versatile Patient Scheduling Coordinator experienced in managing complex GI procedure schedules. Proficient in resolving scheduling conflicts and maintaining accurate provider templates, contributing to enhanced patient access and streamlined workflows.
Work History
Patient Scheduling Coordinator
4 Years 6 Months- Coordinate complex GI procedure scheduling using Epic/HealthLink, including appointment scheduling, work queues, wait lists, and manual scheduling workflows.
- Independently manage the urgent procedure wait list for Meriter Hospital, prioritizing patients and available appointment opportunities to support timely access to care.
- Coordinate with Meriter Hospital regarding inpatient-prep patients, ensuring scheduling requirements and patient needs are communicated accurately between facilities.
- Monitor provider scheduling availability and identify errors or discrepancies within Meriter scheduling templates that may affect appointment availability and patient access.
- Work directly with scheduling template specialists to communicate identified template issues, provide operational details, and assist with corrections to maintain accurate provider scheduling availability.
- Assist with maintaining Meriter scheduling templates by recognizing incorrect scheduling configurations and providing information needed to correct template errors.
- Reschedule procedures as needed while balancing provider availability, patient needs, procedure requirements, and changing clinic priorities.
- Use knowledge of GI procedure workflows and provider scheduling requirements to identify scheduling conflicts and determine appropriate solutions.
- Manage work queues and scheduling requests while maintaining accuracy and timely follow-up.
- Take incoming patient calls, assess scheduling needs, and schedule appropriate GI procedures.
- Provide front-desk coverage at the Digestive Health Center, supporting patients and daily clinic operations.
- Collaborate with providers, clinical staff, scheduling colleagues, template specialists, and hospital partners to resolve scheduling issues and maintain efficient workflows.
Cashier/Cook
1 Year 1 Month- Delivered accurate, efficient customer service in fast-paced, high-volume environment, enhancing customer satisfaction.
- Processed transactions while maintaining accuracy and attention to detail.
- Multitasked across cashier and food-service responsibilities while responding to changing customer and operational needs.
- Managed cashier and food-service responsibilities simultaneously, adapting to changing customer and operational needs to ensure seamless service.
- Worked with team members to streamline daily operations, contributing to overall operational efficiency.
Cashier
11 Years 6 Months- Provided efficient and accurate customer service in a high-volume retail environment while maintaining professionalism and attention to detail.
- Processed transactions accurately while balancing efficiency, attention to detail, and customer needs.
- Handled difficult and escalated customer interactions, utilizing communication and problem-solving skills to resolve issues.
- Collaborated with team members and supervisors to resolve operational issues, ensuring efficient front-end workflow.
- Trained new employees on procedures and customer-service expectations, enhancing team readiness and performance.
Education
High School Diploma
Skills
Epic / HealthLink
Appointment Scheduling
Patient scheduling
Wait List Management
Manual Scheduling
Scheduling Template Maintenance
Template troubleshooting
Work Queue Management
Schedule Conflict Resolution
Patient access coordination
Data Accuracy & Quality Control
Timeline
Patient Scheduling Coordinator
UW Health Hospital and Clinics
02.2022 - CurrentRead More
Cashier/Cook
Kwik Trip
03.2020 - 04.2021Read More
Cashier
Costco Wholesale Corp
06.2008 - 12.2019Read More
Wisconsin Heights High School
High School Diploma
Read More