Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
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Melanie Martinez

Hialeah

Summary

Ambitious and career-focused individual seeking an entry-level position in the art industry to contribute to company success. Dedicated to acquiring new skills and expanding knowledge within the field. Possessing a charismatic personality, strong work ethic, adaptability, and exceptional interpersonal abilities. Skilled at working autonomously and efficiently, with over 3 years of customer service experience. Currently pursuing a major in Art and Design at Broward College.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Divine Plastic Surgery
04.2025 - 07.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.

Barista

Starbucks
10.2022 - 04.2025
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Described menu items to customers and suggested products based on stated preferences.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Sales Associate

Zumiez Retail
11.2020 - 10.2022
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Built trusting relationships with customers by making personal connections.
  • Surpassed daily sales goals by cross-selling goods and promoting additional products.

Art Basel 2021

monshare art
12.2021 - 12.2021
  • researched different artists and their artworks
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Used excellent verbal skills to engage customers in conversation and effectively pitch artworks
  • Developed key customer relationships to increase sales.
  • Greeted and assisted customers to foster positive experiences.

Receptionist

Lacuna Salon & Spa
08.2021 - 11.2021
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.

Education

Associate of Arts - Fine Arts

Broward College
06.2024

High School Diploma -

Barbara Goleman Senior High School
Miami Lakes, FL
06.2021

Skills

  • Customer Service
  • Relationship Selling
  • Organization and efficiency
  • Office equipment operations
  • Meticulous and Organized
  • Multitasking and prioritization
  • Excellent Communication Skills
  • Merchandising Knowledge
  • Friendly and Outgoing
  • Fluent in Spanish

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Education and Training

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Timeline

Front Desk Receptionist

Divine Plastic Surgery
04.2025 - 07.2025

Barista

Starbucks
10.2022 - 04.2025

Art Basel 2021

monshare art
12.2021 - 12.2021

Receptionist

Lacuna Salon & Spa
08.2021 - 11.2021

Sales Associate

Zumiez Retail
11.2020 - 10.2022

High School Diploma -

Barbara Goleman Senior High School

Associate of Arts - Fine Arts

Broward College

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