Melanie Mata
Springfield,MA
Summary
Customer Service Professional with four years of experience in retail settings. Delivered high-quality service and prioritized customer satisfaction while exceeding expectations and embracing greater responsibilities. Motivated to take on new challenges, demonstrating adaptability, a strong work ethic, and exceptional interpersonal skills.
Overview
5
5
years of professional experience
Work History
Associate Banker
TD Bank
Agawam, Massachusetts
03.2026 - Current
- Followed bank policies for security, cash control, and fraud prevention
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Processed cash transactions for customer accounts at bank branch
- Reviewed checks, cash, and documents for accuracy and completeness
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with deposits, withdrawals, and account inquiries
- Resolved customer issues with clear, courteous communication
Cashier
Rocky’s Ace Hardware
Springfield, MA
10.2024 - 03.2026
- Processed customer transactions with accuracy and speed using point-of-sale systems, enhancing customer satisfaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cash drawer balances through meticulous record keeping, ensuring accountability and minimizing discrepancies.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked shelves to ensure product availability for customers. and organized merchandise to enhance product visibility.
- Welcomed customers to create a positive shopping atmosphere. entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Stocked shelves and organized merchandise to enhance product visibility.
- Conducted inventory checks to support timely restocking and minimize product discrepancies.
- Engaged in regular inventory checks to minimize discrepancies and support restocking efforts.
STUDENT SECURITY
Western New England University
08.2023 - 10.2024
- Making sure no one sneaks in through the back door
- Monitored back door to prevent unauthorized access
- Ensured back door remained secure during operations
- Working sports games
- Supported event management for sports games
- Inspected campus grounds to ensure security
CASHIER
Walgreens
09.2022 - 10.2023
- Gave customers full attention and attended to their needs.
- Informed customers of promotions and special offers, enhancing their shopping experience and encouraging purchases.
- Ensured checkout areas were orderly and well-stocked to facilitate smooth transactions.
- Provided attentive service to customers, ensuring their needs were met and fostering a positive atmosphere.
- Issued refunds and credits to customers and documented reasons.
- Worked with supervisory team to meet customer needs.
- Kept clean, organized, and well-stocked checkout areas.
- Delivered high-quality customer service to enhance overall customer satisfaction. by quickly processing payments and bagging purchases.
CREW MEMBER
Dunkin' Donuts
04.2022 - 01.2023
- Cross-trained in multiple positions to support team efficiency during peak hours.
- Maintained professional appearance and adhered to company dress code to enhance customer experience.
- Maintained cleanliness standards in food preparation and customer areas., swept, and mopped food preparation and FOH areas.
- Prepared hot, fresh food to meet brand standards.
- Kept wait times low through fast order taking and payment processing.
- Worked closely with managers and fellow crew members to prepare orders.
- Collaborated with managers and crew members to ensure timely and accurate order preparation.
- Maintained high cleanliness and adhered to health code standards.
- Handled cash register transactions to ensure accurate financial reporting. and handled customer transactions accurately.
Education
HIGH SCHOOL DIPLOMA -
High School of Science and technology
Springfield, MASome College (No Degree) - Criminal Justice
Western New England University
Springfield, MASkills
- Cash handling
- Cash handling accuracy
- Customer engagement
- Clear communication
- Organizational skills
- Time management
- Fast-paced environments
- Problem solving
- Confidentiality
LANGUAGES
- English | Native
- Spanish | Native
Timeline
Associate Banker
TD Bank
03.2026 - Current
Cashier
Rocky’s Ace Hardware
10.2024 - 03.2026
STUDENT SECURITY
Western New England University
08.2023 - 10.2024
CASHIER
Walgreens
09.2022 - 10.2023
CREW MEMBER
Dunkin' Donuts
04.2022 - 01.2023
HIGH SCHOOL DIPLOMA -
High School of Science and technology
Some College (No Degree) - Criminal Justice
Western New England University