Melanie Mejia
Houston,TX
Summary
Experienced administrative and clinical professional with a strong background in office management, healthcare operations, and team collaboration. Proven track record of supporting high-volume clinics through scheduling, staff onboarding, and interview coordination. Skilled in maintaining smooth operations and fostering a positive work environment while adapting to changing organizational needs.
Overview
5
5
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant
MySpot
Houston, Tx
08.2024 - Current
- Assist practice manager with interviewing potential new staff members and setting up clinical shadow sessions.
- Facilitate the integration of new employees by providing training materials and coordinating orientation schedules.
- Manage scheduling and administrative operations for 50 + staff, and clients at the company’s largest site.
- Manage RBT credentialing submission and renewal to the BCAB to ensure staff eligible.
Registered Behavior Technician
MySpot-Adolescents & Adults Center
Cypress, TX
05.2022 - 08.2024
- Implemented behavior intervention plans for adolescents and adults with developmental challenges.
- Collaborated with therapists to monitor client progress and adjust strategies as needed.
- Engaged clients in therapeutic activities to promote social skills and emotional regulation.
- Documented client behaviors and responses to interventions in detailed reports.
- Provided training and support to new staff on behavior management techniques.
Patient Service Representative
Village Medical Centers
Houston, Texas
08.2021 - 05.2022
- Guided patients through healthcare processes and resources.
- Assisted patients in navigating insurance benefits and coverage questions.
- Answered patient inquiries and resolved concerns promptly.
- Scheduled appointments using electronic health record systems.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained accurate patient records and updated information regularly.
Education
Trade School - Medical Assistant
Sanford–Brown
Richmond, TXSkills
- Recruiting
- Interviews
- Onboarding
- Scheduling
- Bilingual (English/Spanish)
- Compliance
- Teamwork
Accomplishments
Trained and mentored five administrative assistants across multiple locations, while independently managing scheduling and administrative administrative operations at the company's largest site, supporting 45 + staff and 50 + clients.
Languages
Spanish
Certification
- RBT - Registered Behavior Technician
Timeline
Administrative Assistant
MySpot
08.2024 - Current
Registered Behavior Technician
MySpot-Adolescents & Adults Center
05.2022 - 08.2024
Patient Service Representative
Village Medical Centers
08.2021 - 05.2022
Trade School - Medical Assistant
Sanford–Brown