Melanie Ortega
Montgomery,IL
Summary
Experienced Center Manager with a background in overseeing daily operations, managing staff and ensuring optimal customer service. Strengths include strategic planning, team leadership and organizational skills. Demonstrated success in improving operational efficiency and implementing innovative strategies for business growth.
Overview
4
4
years of professional experience
Work History
Center Manager
European Wax Center
Naperville, IL
11.2024 - Current
- Developed and monitored key performance indicators to track center achievements and goals.
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Formed and sustained relationships with guests.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Coordinated staff recruitment, training, and performance evaluations to enhance team effectiveness.
- Prepared paperwork required for payroll processing.
- Provided feedback and coaching to employees on their performance.
- Managed stock levels by monitoring inventory levels and placing orders when necessary.
- Pleasantly welcomed guests, answered phone calls, and maintained front reception desk.
- Provided excellent service and attention to guests when face-to-face or through phone conversations.
Lead Guest Service Associate
European Wax Center
Naperville, IL
08.2022 - 08.2024
- Managed the daily operations of the front desk, including cash handling and check-in and check-out procedures.
- Identified opportunities for improvement in customer service processes and implemented changes accordingly.
- Processed payments from guests using point-of-sale systems.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Organized shelves and stocked inventory.
Guest Service Associate
European Wax Center
Naperville, IL
08.2021 - 08.2022
- Greeted walk-in and phone guests, determining interests and needs.
- Managed appointments using scheduling software.
- Demonstrated ability to handle multiple tasks simultaneously in a fast paced environment.
- Took inventory counts before and after shifts.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Utilized effective sales strategies to meet monthly sales targets.
- Outperformed sales targets.
Education
Nail Technician License -
A+ Nail School
Chicago, IL07-2022
High School Diploma -
Romeoville High School
Romeoville, IL06-2021
Skills
- Sales proficiency
- Business development
- Resource coordination
- Financial reporting
- Operations management
- Sales expertise
- Staff hiring
- Staff leadership
- Cash oversight
Timeline
Center Manager
European Wax Center
11.2024 - Current
Lead Guest Service Associate
European Wax Center
08.2022 - 08.2024
Guest Service Associate
European Wax Center
08.2021 - 08.2022
Nail Technician License -
A+ Nail School
High School Diploma -
Romeoville High School
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