Melanie Pagan
Brooklyn,NY
Summary
Detail-oriented Medical Assistant well-versed in performing tests such as urinalysis, and bloodwork. Highly organized and diligent with systematic approach to handling specimens and conducting assessments. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to bring 14 years of related experience to a challenging new role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant Supervisor
JSJ Medical Group PC
1509 Rockaway Parkway, Brooklyn New York 11236
09.2011 - Current
- Improved patient satisfaction by streamlining appointment scheduling and implementing effective communication strategies.
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Ensured compliance with healthcare regulations through regular audits and staff education.
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
- Managed inventory of medical supplies by conducting regular checks and maintaining accurate records.
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Provided exceptional customer service to patients while addressing concerns or complaints promptly and professionally.
- Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
- Called and faxed pharmacies to submit prescriptions and refills.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
- Conducted chemical analysis of blood, urine or spinal fluid to determine presence of normal or abnormal components.
Education
Bachelor of Applied Science - Nursing
Mercy College
Dobbs Ferry, NY05.2024
Bachelor of Science - Biology
Medgar Evers College of The City University of New York
Brooklyn, NY01.2021
High School Diploma -
School For Legal Studies
Brooklyn, NY06.2005
Skills
- Team Building and Motivation
- Insurance Verification
- Medical Office Administration
- Vital Signs Monitoring
- Staff Training and Development
- Inventory and Supply Management
- Patient Education and Counseling
- Multitasking and prioritization
- Phlebotomy techniques
- Laboratory specimen collection
- First aid and CPR certified
- Strong leadership
- Data entry and documentation
- HIPAA compliance knowledge
Certification
BLS Certified, American Heart Association, Issued Dec 22, 2022, Expires December 2024
Stop The Bleed Certification, Issued June 18, 2023
Timeline
Medical Assistant Supervisor
JSJ Medical Group PC
09.2011 - Current
Bachelor of Applied Science - Nursing
Mercy College
Bachelor of Science - Biology
Medgar Evers College of The City University of New York
High School Diploma -
School For Legal Studies