Hi, I’m
Melanie Phillips
Galesburg,IL
Summary
Dynamic and detail-oriented professional with experience at Blick Art Materials, excelling in returns processing and product inspection. Proven ability to enhance customer satisfaction through efficient organization and teamwork. Recognized for reliability and adaptability in fast-paced environments, consistently achieving performance targets while maintaining high standards of workplace safety.
Overview
13
years of professional experience
Work History
Blick Art Materials
Returns Processor
06.2021 - Current
Job overview
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
NAIER
Product Sorter
07.2017 - 11.2019
Job overview
- Exceeded performance targets through close monitoring of progress indicators and proactive problem-solving strategies.
- Kept abreast of industry trends and best practices, applying this knowledge towards optimizing daily tasks and responsibilities as a Product Sorter.
- Reduced errors in product categorization through vigilant attention to detail and adherence to company guidelines.
- Fostered a positive workplace culture that encouraged open dialogue between coworkers, promoting camaraderie among team members and boosting overall morale.
Caseys
Cashier
03.2012 - 12.2016
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Mt Pleasant Community High SchoolMt Pleasant,IA
Diploma
05.1994
Skills
- Workplace safety
- Shipping and receiving
- Efficient organization
- Warehouse operations
- Product inspection
- Teamwork
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Computer skills
- Adaptability and flexibility
- Microsoft office
Timeline
Returns Processor
Blick Art Materials
06.2021 - Current
Product Sorter
NAIER
07.2017 - 11.2019
Cashier
Caseys
03.2012 - 12.2016
Mt Pleasant Community High School
Diploma
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