Melanie Reardon

• Provided daily customer service to large groups, answering questions, resolving concerns, and ensuring a positive experience for every guest.
• Managed accurate recordkeeping, inventory tracking, and computerized cashiering, demonstrating strong attention to detail and reliability.
• Communicated clearly with diverse students, staff, and families, building positive relationships and maintaining a welcoming environment.
• Maintained a clean, organized, and efficient workspace while following strict guidelines and procedures.
• Collaborated with team members to support smooth daily operations and adapt quickly to changing needs.
• Demonstrated professionalism, punctuality, and consistency in a fast‑paced, high‑demand setting.
  

• Prepared and served café beverages with speed, quality, and consistency
• Delivered personalized service, increasing customer satisfaction and return visits
• Trained new team members with positive reinforcement and hands-on coaching
• Managed inventory and restocked supplies to maintain smooth operations
• Maintained espresso machines, brewers, and blenders; ensured cleanliness and hygiene standards
• Promoted upselling opportunities by educating customers on coffee offerings
• Streamlined order processing through accurate cash handling and POS use

• Cross-trained in barista and hospitality roles to ensure coverage
• Delivered meals tailored to patient dietary needs with accuracy and compassion
• Maintained food safety standards and sanitation protocols in a healthcare setting
• Engaged with patients to create a positive dining experience
• Assisted patients with physical limitations during mealtimes

• Managed daily store operations including opening/closing procedures, cash handling, and inventory tracking
• Delivered attentive customer service, resolving concerns and assisting with product selection
• Maintained a clean, organized, and welcoming retail environment
• Processed transactions accurately and ensured proper documentation of sales

• Operated espresso machines and brewers to create hot and cold drinks
• Created seasonal beverage menus and customized orders
• Maintained inventory and restocked food displays
• Built rapport with regular customers to increase repeat business
• Ensured sanitation of equipment and counters
• Used POS system for accurate order entry and payment processing

• Resolved customer complaints with empathy and professionalism
• Handled escalated calls and provided tailored solutions
• Maintained detailed records of customer interactions
• Developed rapport through active listening and personalized service
• Enhanced customer loyalty through consistent support