Melanie Rios
Moundville,AL
Summary
Motivated professional with extensive entrepreneurial and management experience. Proven ability to build and sustain strong relationships with colleagues and clients while overseeing administrative and sales teams. Demonstrates effective leadership and collaboration skills, driving organizational success through strategic decision-making and business acumen.
Overview
19
19
years of professional experience
Work History
Owner
Rios Construction
Moundville, Alabama
01.2020 - 11.2025
- Developed project schedules and coordinated timelines for efficient workflow.
- Collaborated with clients to define project specifications and requirements.
- Conducted site inspections to ensure quality and adherence to standards.
- Implemented strategies to optimize resource utilization and control project costs.
- Managed daily business operations, including staff hiring and training for optimal team performance.
- Supervised worker performance to enhance productivity and reduce costs.
Apartment Manager
Hollyhand Companies
Tuscaloosa, Alabama
10.2016 - 04.2018
- Maximized occupancy with strong marketing and tenant relations skills.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Maintained accurate records of tenant leases and payment histories.
- Collected rent payments from residents in accordance with lease agreements.
- Coordinated efficient move-outs, cleanings, and move-ins to reduce vacancy periods between residents.
- Oversaw property maintenance and coordinated service requests effectively.
- Performed regular walkthroughs of each unit to identify potential issues or hazards that require attention.
- Responded promptly to emergency maintenance requests from tenants 24 hours a day, 7 days a week.
- Monitored building security systems, including alarms and cameras.
- Enforced rules regarding noise levels, parking regulations, pet policies.
- Prepared monthly reports detailing occupancy rates, outstanding balances due from tenants.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Patient Care Coordinator
DCH Healt System
Tuscaloosa, Alabama
03.2009 - 09.2016
- Coordinated patient appointments and managed scheduling for multiple departments.
- Coordinated care between primary care physician and specialists, ensuring seamless transitions and continuity of care.
- Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
- Assisted physicians in performing various procedures related to patient care needs.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Responded promptly to any emergency situations that arose within the facility.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Front office manager
Fitness South
Tuscaloosa, Alabama
06.2006 - 03.2009
- Managed front desk operations and ensured seamless customer service experience.
- Oversaw daily front office operations, greeting guests and responding to phone calls and emails.
- Trained and supervised front office staff on daily procedures and customer interactions.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Resolved member inquiries and issues, contributing to higher client satisfaction.
- Performed administrative tasks such as filing paperwork, preparing reports, and updating databases.
- Created and optimized employee schedules for shift coverage.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Maintained accurate records of member accounts and payments using software systems.
Education
High School Diploma -
Curry High School
Curry, Al05-1992
Some College (No Degree) - Performing Arts
Wallace State Community College
Hanceville, ALSkills
- Client relationship management
- Staff management and hiring
- Customer service
- Effective communication
- Time management
Timeline
Owner
Rios Construction
01.2020 - 11.2025
Apartment Manager
Hollyhand Companies
10.2016 - 04.2018
Patient Care Coordinator
DCH Healt System
03.2009 - 09.2016
Front office manager
Fitness South
06.2006 - 03.2009
High School Diploma -
Curry High School
Some College (No Degree) - Performing Arts
Wallace State Community College