Melanie Romero
Austin,TX
Summary
Experienced with project management, client relations, and problem-solving. Utilizes strategic planning and resource allocation to ensure successful project delivery. Track record of adaptability and effective communication in diverse and dynamic settings.
Overview
10
10
years of professional experience
Work History
Independent Contractor
Shipt
01.2022 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Business Center Representative
HEB Grocery Store
10.2018 - 09.2020
- Trained new employees on business center procedures and best practices, fostering a knowledgeable workforce capable of delivering excellent service.
- Enhanced customer satisfaction by providing professional and timely assistance with business center services.
- Delivered exceptional customer service by addressing client inquiries promptly and accurately.
- Implemented effective billing processes, ensuring timely payments from clients while maintaining positive relationships.
Crew Member
Chipotle Grill
07.2018 - 05.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Member
Sonic DriveIn
09.2014 - 07.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
Lead Cashier
Ulta
10.2016 - 09.2017
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Education
BBA - Business Administration/Marketing
Austin Community College
Austin, TX01-2026
High School Diploma -
Crockett High School
Austin, TX06-2016
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Business development
- Customer support
- Time management
- Attention to detail
- Proficient in Microsoft, Google
Timeline
Independent Contractor
Shipt
01.2022 - Current
Business Center Representative
HEB Grocery Store
10.2018 - 09.2020
Crew Member
Chipotle Grill
07.2018 - 05.2019
Lead Cashier
Ulta
10.2016 - 09.2017
Crew Member
Sonic DriveIn
09.2014 - 07.2018
BBA - Business Administration/Marketing
Austin Community College
High School Diploma -
Crockett High School
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