Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melanie Santora

Kenmore,NY

Summary

I have been a responsible and efficient server for over 20 years in upscale dining establishments, and I am very dedicated to my professional customer service and committed to my knowledge of food and beverage. I am looking to serve within a reputable company.

Overview

18
18
years of professional experience

Work History

Server

Jazzboline
Williamsville, New York
05.2019 - 11.2023
  • Industry-specific, including customer service, team player, knowledge of menu, daily specials, wine and spirits, and highlighting hospitality

Server

MTK Prime
Williamsville, New York
08.2017 - 04.2019
  • Same as above, while in addition to servicing guests in the hotel and on occasions working in the back of the house cooking breakfast when short-staffed.

Server

Squire On Main
Amherst, New York
07.2015 - 07.2017
  • In addition to customer service and knowledge of the business, I also did a quite few offsite events

Lead Server

Harry's Harbour Place Grill
Buffalo, New York
05.2006 - 05.2010
  • assisted in training service staff with the General Manager
  • Meeting and exceeding guest expectations
  • knowledge of all menu items, ingredients and preparations
  • responsible for knowing and learning the wine lists and proper food pairings
  • working knowledge of Aloha POS system and updating items and menus in the POS
  • private event set ups, break down and supervising the event from start to finish

Education

High School Diploma -

Lafayette High School
Buffalo, NY
06-1998

Skills

  • Lead server
  • assign side work
  • in depth knowledge of menu items including specials, wine and beverage, and food and wine pairings
  • cooking techniques
  • training
  • meeting and exceeding guest expectations
  • problem solving
  • ability to multitask
  • floor planning and table management
  • working knowledge of Micros and various POS systems
  • catering, banquets and off-site events

References

References available upon request.

Timeline

Server

Jazzboline
05.2019 - 11.2023

Server

MTK Prime
08.2017 - 04.2019

Server

Squire On Main
07.2015 - 07.2017

Lead Server

Harry's Harbour Place Grill
05.2006 - 05.2010

High School Diploma -

Lafayette High School

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Melanie Santora