MELANIE SCARPACI
Healthcare
Oakdale,PA
Summary
Responsible and reliable healthcare professional with excellent communication skills demonstrated by over 25 years of experience in many aspects of the healthcare field.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Patient Placement Coordinator
UPMC Magee Women’s Hospital
10.2025 - 06.2026
- Triage and utilize the chain of command for clinical or other situations that are beyond the scope of the patient placement assistant immediately to the Administrative Nursing Coordinator to support flow and the safety of patient placement
- Ensure all fields of pertinent information are complete and accurate in Pre-Admit Tracking
- Adjust canceled admissions by verifying changes with admitting, notifying the ANC/unit, and enters changes or cancellations into the Pre-Admit Tracking screen.
- Responsible for the training of new HUCs in use of bed board
- Prioritize and place patients into the appropriate unit assignment by using critical thinking skills, keeping within the department policies and guidelines, and maintaining sensitivity to each individual customer.
- Oversee the flow of patients from ED, outlying facilities, physician offices, clinics, and home to ensure that the goals of an efficient and seamless entry into the facility occur
Medcall – Location Supervisor, Transfer Center Coordinator
UPMC OPR
01.2024 - 10.2025
- Supervise 17 employees on afternoon shift.
- Engage in department growth activities including onboard, recruitment and retention.
- Work with Physician Liaison the Leadership team in outreach.
- Make appropriate decisions based on the established protocols.
- Perform random audits of staff work to monitor performance and quality. Provide timely performance evaluation for staff.
- Investigate and resolve all issues presented by staff and escalate as necessary.
- Displayed attention to detail and the ability to multitask.
Transplant Procurement Specialist
UPMC Presbyterian/Shadyside
11.2020 - 01.2024
- Coordinated and documented all incoming organ referral calls.
- Consulted and discussed organ viability with an on-call transplant surgeon.
- Coordinated and communicated all aspects of import organ recovery and actively provided hospital/transplant center development and professional programs. Screened and evaluated potential organs for transplantation in conjunction with the transplant surgeon. Provide organ recovery and coordinated services to all transplant disciplines.
Medcall – Transfer Center Coordinator
UPMC OPR
02.2019 - 11.2020
- Made appropriate decisions based on the established protocols.
- Display attention to detail and the ability to multitask.
- Provide and assist physicians with emergent and non-emergent transfers, consults, and other calls received for all facilities. Efficiently and accurately transcribe interactions on calls. Document transfers to be completed and entered in the department database in a timely manner.
Medical Coordinator
UPMC Center for Emergency Medicine/STAT MedEvac
Pittsburgh, PA
05.2017 - 02.2019
- Representative of STAT-MD Airline Division.
- Responsible for completing all necessary records such as call logs and receiving medical device information to have documented on the passenger's record.
- Documented all information on a passenger when having an inflight medical emergency.
- Coordinated communications between clients, customers, facilities, physicians, and/or associated personnel.
- Follow up on communications when necessary.
Office Assistant
UPMC Cancer Center
Pittsburgh, PA
04.2016 - 05.2017
- Responsible for greeting and registering patients in a polite, prompt, helpful manner.
- Verified necessary information and records in the medical record and computerized scheduling system.
- Informed appropriate department/person of person's arrival performing appropriate check-in and check-out functions. Scheduled patient necessary appointments and any testing ordered by physician.
- Complies with all UPMC Health System policies and procedures. Maintained strict confidentiality related to medical records and other data.
- Maintained and updated current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Scheduled, coordinated, and rescheduled patient appointments. Relay necessary messages to staff and providers.
Patient Access Representative/Lead
Valley Care Health Systems/Trumbull Memorial Hospital
Warren, OH
08.1996 - 05.2016
- Performed all registration functions and processes supporting Patient Access Services including conducting patient interviews, pre-registration/registration, collecting and verifying demographic and financial data, accurately entering system required information, completing the financial clearance process and system-related tasks to register patients.
- Registered patients in the Hospital's patient financial manager application and utilized various software including online electronic insurance verification systems to completed financial clearance and authorization/referral purposes.
- Completed documentation according to policies and procedures and the requirements of Corporate Compliance; local, state, and federal agencies; the Department of Health (DOH); and the Joint Commission (e.g. ABN, MSP, Advanced Directives, patient rights HIPPA, ICD & CPT coding).
- Supported all revenue cycle initiatives and performance improvements by adhering to revenue cycle policies, managed care requirements, effectively collecting patient payments at time of service, reducing bad debt and accounts receivable and contributing to enhanced revenue cycle processes. Refers and follows up on patients in need of financial assistance.
Education
Associate of Applied Science - Health Information Management/Technology
DeVry University
Columbus, OHSkills
- Strong organization
- Motivational skills
- Medical terminology
- Healthcare regulations
Certification
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal
Timeline
Patient Placement Coordinator
UPMC Magee Women’s Hospital
10.2025 - 06.2026
Medcall – Location Supervisor, Transfer Center Coordinator
UPMC OPR
01.2024 - 10.2025
Transplant Procurement Specialist
UPMC Presbyterian/Shadyside
11.2020 - 01.2024
Medcall – Transfer Center Coordinator
UPMC OPR
02.2019 - 11.2020
Medical Coordinator
UPMC Center for Emergency Medicine/STAT MedEvac
05.2017 - 02.2019
Office Assistant
UPMC Cancer Center
04.2016 - 05.2017
Patient Access Representative/Lead
Valley Care Health Systems/Trumbull Memorial Hospital
08.1996 - 05.2016
Associate of Applied Science - Health Information Management/Technology
DeVry University