Melanie Serrano
Hialeah,FL
Summary
Demonstrated ability to enhance customer satisfaction and streamline service operations. Known for exceptional work ethic, integrity, and a knack for maintaining high accuracy in transactions. Proven track record in improving customer return rate through building strong relationships.
Overview
2026
2026
years of professional experience
Work History
Cashier
Wendys
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Server Assistant
One Hotel
08.2022 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Education
High School Diploma -
American Senior High School
Florida Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server Assistant
One Hotel
08.2022 - Current
Cashier
Wendys
High School Diploma -
American Senior High School