Melanie Trescott
Las Vegas,NV
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Nevada Corporate Headquarters
05.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to client emails quickly and effeciently
Fulfillment Associate
Amazon
05.2020 - Current
- Adjust inventory records to reflect product movement
- Check inventory records to determine availability of requested merchandise
- Confer with coworkers to coordinate work activities
- Inspect items for damage or defects
- Train Current and new hires on the daily duties of the job.
Office Assistant
Sands Expo
09.2019 - 03.2020
- Greeted customers, patrons, or visitors
- Answered telephones to direct calls or provide information
- Compiled data or documentation
- Coordinated operational activities
- Developed computer or online applications
- Discussed account status or activity with customers or patrons
- Distributed incoming mail.
Server/Hostess/Busser
Chicago Brewing Company
05.2013 - 09.2019
- Greeted guests and answered questions regarding the menu
- Suggested and helped guests make decisions based on their likes and dislikes
- Accurately received beverage and food orders and delivered them in a timely manner
- Delivered and processed payments
- Maintained a clean and orderly restaurant environment
- Followed opening and closing restaurant duties.
Administrative Assistant
Summit Autism
06.2019 - 08.2019
- Greeted and checked clients in and out
- Answered phones and emails
- Provided general support to visitors by answering questions and requests
- Maintained and managed client records and documentation
- Performed administrative functions (e.g
- Filing, faxing, coping, data entry, etc.).
Executive Assistant to the General Manager/Receptionist
Nevada State Corporate Network
08.2011 - 05.2013
- Organized and maintained calendars for multiple sales executives and managers
- Contacted prospective clients regarding our services
- Scheduled appointments for sales executives
- Scheduled and follow up with interviews
- Created daily and weekly reports
- Maintained receptionist duties, including but not limited to: answering a 10 line phone system, greeting clients and employees, schedule appointments for management, and organize files.
Education
Bachelor's Degree - Psychology
University of Nevada
Las Vegas, NVAssociate's Degree - General Education
College of Southern Nevada
Las Vegas, NVSkills
- Exceptional customer service and administrative abilities
- Excellent communication with the public, supervisors, and peers
- Expertise in electronic mail and office suite software, such as Microsoft Outlook, Word, Excel, and PowerPoint
- Proficiency in database user interface and query software, such as data entry software
- Knowledge of record and file management systems
- Superior time management and scheduling skills
- Meticulous attention to detail and excellent organizational aptitude
Timeline
Customer Service Representative
Nevada Corporate Headquarters
05.2022 - Current
Fulfillment Associate
Amazon
05.2020 - Current
Office Assistant
Sands Expo
09.2019 - 03.2020
Administrative Assistant
Summit Autism
06.2019 - 08.2019
Server/Hostess/Busser
Chicago Brewing Company
05.2013 - 09.2019
Executive Assistant to the General Manager/Receptionist
Nevada State Corporate Network
08.2011 - 05.2013
Bachelor's Degree - Psychology
University of Nevada
Associate's Degree - General Education
College of Southern Nevada
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