Melanie Turner
Saint Charles,MO
Summary
Outstanding Customer Service Representative who enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Very passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
8
8
years of professional experience
Work History
Mobile Expert
T-Mobile
09.2019 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
Crew Lead
AMC Theatres
08.2016 - 07.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Line Assembler
Qdoba
04.2018 - 03.2019
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
St. Charles West High School
Saint Charles, MO06.2018
Skills
- Customer Service
- Building Customer Loyalty
- Positive Customer Engagement
- Adaptable and Flexible
- Exceeding Customer Expectations
- Honest and Dependable
Timeline
Mobile Expert
T-Mobile
09.2019 - Current
Line Assembler
Qdoba
04.2018 - 03.2019
Crew Lead
AMC Theatres
08.2016 - 07.2019
High School Diploma -
St. Charles West High School