Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Vo

Houston,TX

Summary

Professional in hospitality and sales industry with solid foundation in delivering superior guest experiences and personalized service. Reputation for building strong team camaraderie and consistently achieving high levels of guest satisfaction. Known for adaptability and reliability in dynamic environments, with excellent communication and problem-solving skills. Driven to constantly achieve personal goals, while having a positive impact in my surroundings.

Overview

5
5
years of professional experience

Work History

Guest Experience Specialist

Guard And Grace
08.2023 - Current
  • Delivered exceptional guest service, ensuring a welcoming atmosphere and addressing inquiries efficiently.
  • Collaborated with team members to enhance guest satisfaction through tailored experiences and personalized service.
  • Assisted in training new staff on hospitality standards and operational procedures to maintain consistency.
  • Monitored dining environment for cleanliness and organization, contributing to overall guest comfort.

Key Holder Supervisor

Jersey Mike's Subs
03.2021 - 07.2023
  • Supervised daily operations, ensuring compliance with company standards and protocols.
  • Trained and mentored new staff on customer service techniques and product knowledge.
  • Managed cash handling procedures, maintaining accurate financial records during shifts.
  • Implemented inventory management processes to optimize stock levels and reduce waste.
  • Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.

Salesperson

Synergy Windshields
05.2020 - 06.2021
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Developed, maintained and utilized diverse client base.

Education

Associates in Business of Finance - Finance

San Jacinto College
Pasadena, TX
05-2022

Skills

  • Exceptional communication
  • Guest relations
  • Complaint handling
  • Feedback collection
  • Customer service
  • Detail-oriented
  • Teamwork and collaboration
  • Multitasking Abilities
  • Training and mentoring
  • Adaptability

Timeline

Guest Experience Specialist

Guard And Grace
08.2023 - Current

Key Holder Supervisor

Jersey Mike's Subs
03.2021 - 07.2023

Salesperson

Synergy Windshields
05.2020 - 06.2021

Associates in Business of Finance - Finance

San Jacinto College

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